System Analyst_Tempe,AZ at Photon

, , United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

154000.0

Posted On

23 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Digital Commerce, Loyalty Platforms, API Orchestration, User Stories, Agile/Scrum, Microservices, Event-Driven Architecture, Functional Specifications, Customer Journey Mapping, UAT Workflows, Gap Analysis, Mobile Application Development, QSR Operations, Stakeholder Communication, Technical Documentation

Industry

IT Services and IT Consulting

Description

Job Summary: We are looking for a highly skilled System Analyst to support a large-scale digital platform modernization and integration transformation program within the QSR and e-commerce ecosystem. The role focuses on loyalty platforms, customer identity, digital commerce workflows, and API-based orchestration architectures. The BA will work closely with product owners, architects, engineering, QA, and business stakeholders to define business requirements, translate them into detailed functional and technical specifications, and ensure seamless delivery of customer-centric digital journeys. Strong experience in e-commerce and mobile application, QSR operations, and API-driven ecosystems is essential. Key Responsibilities: * Elicit, analyze, and document business, functional, and non-functional requirements for digital commerce, loyalty, identity, and integration systems. * Work closely with stakeholders to define customer journeys, loyalty workflows, and omnichannel experience requirements. * Create detailed user stories, functional specs, acceptance criteria, workflows, sequence diagrams, and process flows. * Collaborate with architects and backend teams to define API contracts, event-driven workflows, and integration of orchestration requirements. * Support discovery workshops, gap analysis, and current vs future-state architecture assessments. * Define requirements for localization, compliance, scalability, resiliency, observability, and security. * Work closely with QA to define test scenarios, validation criteria, and UAT workflows. * Support backlog grooming, sprint planning, and release planning with well-refined, prioritized stories. * Act as a bridge between business, engineering, and QA teams to ensure requirements of clarity and traceability. * Support production readiness, release validation, and post-release optimization activities. * Drive continuous improvement by identifying process gaps and enhancement opportunities. Preferred Qualifications: * 6-8 years of experience as a Business Analyst in digital commerce, loyalty platforms, or large-scale enterprise systems. * Strong experience in e-commerce platforms, loyalty programs, and customer engagement ecosystems. * Hands-on experience with mobile development projects is strongly preferred. * Solid understanding of QSR workflows, order management, checkout, payment, promotions, and customer engagement funnels. * Strong understanding of microservices, APIs, event-driven architectures, and cloud-native systems. * Proven ability to write high-quality user stories and functional specifications. * Experience working in Agile/Scrum environments. * Strong stakeholder communication, documentation, and facilitation skills. Nice to Have: * Experience in AWS-based cloud platforms. * Exposure to identity platforms, SSO, authentication, and authorization workflows. * Experience working on integration modernization or API orchestration programs. * CBAP, CCBA, Agile BA, or Product Owner certifications. Compensation, Benefits and Duration Minimum Compensation: USD 44,000 Maximum Compensation: USD 154,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Responsibilities

The System Analyst will define business requirements and technical specifications for digital commerce, loyalty, and identity platforms. They will act as a bridge between business stakeholders and engineering teams to ensure the delivery of customer-centric digital journeys.