System Control Support Specialist at Essential Energy

Port Macquarie, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Analytical Skills, Technical Support, Electricity Network Operations, Advanced DMS, Mobile Switching, ADMS Configurations, System Testing, Scripting, SQL Data Extraction, Automated Reporting, Interpersonal Skills, Customer Service Skills

Industry

Utilities

Description

We are unique Essential Energy is an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional, rural and remote communities while being a pivotal player in the energy industry's future. About the role We are seeking a highly skilled and motivated System Control Support Specialist to join the Operational Technology Services team in our Digital Services division. In this pivotal role, you will provide specialist technical support to our Control Room staff, Contact Centre and Operations field force , ensuring the effective management of our critical business systems used to safely operate the electricity distribution network. These include our Advanced Distribution Management System (ADMS), our integrated field mobile switching solution and associated systems supporting the management of planned and unplanned outages. This is a permanent opportunity and can be based anywhere within Essential Energy’s operational footprint. Key Responsibilities: You'll be the go-to expert for System Control teams, offering technical knowledge, fault investigation support, and assistance with abnormal systems behaviour. Ensure the integrity and availability of operational and data needs for the business through the application and testing of ADMS/OMS and mobile switching solution configuration. Create test scripts, conduct rigorous testing, and report findings to management. Proactively seek solutions for continuous business improvements, focusing on safety, NECF breach avoidance, security, quality, and operational efficiency. About You You possess strong problem-solving, analytical, and technical skills, which enable you to provide high-quality technical support services for System Control, Contact Centre and Operations field personnel. In addition to this you will have: Extensive experience in a technical role within System Control systems. Experience and knowledge in electricity network operations Expertise in supporting the operation of the Advanced DMS (PowerOn Advantage) and mobile switching (PowerOn Mobile). Experience with or exposure to ADMS configurations and system testing. Proficiency and/or an aptitude for scripting, SQL data extraction, and automated reporting. Excellent interpersonal and customer service skills. Required Qualifications Advanced Diploma of Electrical Engineering or Information Technology or demonstrated capability through past employment experience and/or relevant qualifications. Why Essential Energy Essential Energy provides employees with a broad range of employee benefits through our corporate partnerships with organisations such as Qantas, Optus, nib and Mildura Health Fund. You will also gain access to our Health and Wellbeing programs including fitness passport. Visit our employee benefits page for more information. We are proud to be recognised as a WORK180 Endorsed Employer for All Women. An energy network doesn’t just keep the lights on… it’s a living network that needs to adapt to new and emerging energy generation technologies while still meeting the energy needs of customers. It requires innovation, commitment, and collaboration to bring people together to solve the energy delivery challenges of the modern world. Your potential will be realised, and you’ll feel a real sense of purpose and satisfaction knowing you have a pivot role to play in delivering the energy of the future to the people who need it today. For further information please contact Grant Gardiner – Distribution Management System Manager on 0402 060 718. Applications close on 2 February 2026 at midnight. Passionate people. Global thinking. Regional heart. Building a better energy future. Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability. As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees. At Essential Energy, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to Essential Energy (including alternate formats of application forms or alternate ways for accessibility). To discuss adjustment requirements, please contact careers@essentialenergy.com.au or call us on 1800 255 777.

Responsibilities

Provide specialist technical support to Control Room staff and Operations field force. Ensure effective management of critical business systems for electricity distribution.