WHY FIRSTONTARIO?

• Competitive compensation packages
• Top-tier health and wellness benefits, along with both a Health Spend Account ($500/yr) and a Personal Spend Account (up to $125/yr)
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program
• Exclusive banking benefits

REQUIRED SKILLS

• Have a post-secondary diploma or degree in computer science or equivalent in a related program
• Experience with deployment tasks within Temenos or related banking systems
• Be quick to respond to requests for service from all of your clients in a manner which is clearly understood, both technically and user-friendly
• Use your problem solving skills when it comes to technical issues and be resourceful in the way you find a solution
• Demonstrate your strong negotiation skills with internal clients and vendors
• Be innovative and forward thinking
• Be analytical and detailed oriented when dealing with technical support issues and IT projects
• Openly share your knowledge with the team
• Demonstrate a high level of integrity and be trustworthy
• Be approachable with your superior interpersonal skills
• Demonstrate superior communication skills
• Be able to take action in difficult and challenging situations and deal with uncertainty
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Be available to work evenings and weekends as the job demands and travel as required
• Be actively participating in an on-call rotation
  Interested in this role, but don’t meet every requirement?
  We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.
  Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know

• Test, support and implementant all new banking modules and interfaces
• Work closely with the Business Partners gather and document detailed Business Requirements to meet business needs.
• Work closely with Developers in documenting specifications, wireframes for build of prototypes
• Actively gather and document all Temenos specifications
• Be a subject matter expert with Temenos setup, configuration, and customization
• Systematically conduct usability testing
• Create and implement support documentation
• Be involed with Vendor Issue Management and provide support which can include the maintenance of issue logs
• Build excellent working relationships with vendors and manage any vendor issues that arise
• Use your project management expertise to support various IT initatives
• Uunderstand business requiremements and system goals while providing support to ensure effictiveness and efficiency
• Provide outstanding customer service during all internal and external client interactions
• Stay ahead of current industry trends and new technologies that can add value to the business
• Provide support in second and third line technical support when needed
• Perform other duties as required