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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
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For our location in Berlin, Germany, we are looking for a

QUALIFICATIONS AND EXPERIENCE

Education: University Engineering Degree.
Experience: At least 2-5 years in Telecom, Data Center, or ICT (Information & Communications Technology) design and engineering.

REQUIRED SKILLS

• Strong German and English writing and speaking skills. Any additional European language (French, Spanish, Italian, etc.) is considered a big plus.
• Data center or Telecom Network Design knowledge and related proven experience.
• Demonstrated Technical Support Experience (customer oriented, field solutions, timely responses).
• Ability to effectively communicate technical and complex ideas to both highly technical audiences and individuals with limited technical background.
• Comfortable working in cross-functional team environments and a willingness to collaborate and learn from others.
• Strong computer skills (Office365, Power point, Word, Excel, Visio) and BlueBeam.

DESIRED SKILLS

• Good hand skills: mechanical /troubleshooting/repair skills.
• Telecom active equipment configuration: Ethernet switches, IP routers, OLT/ONT, etc.
• Proficiency in programming languages such as Python, JavaScript, Java, or similar.
• Project Management skills or certifications such PMP, ACP, PRINCE2 or similar.
• Relevant industry certifications such as RCDD, DCDC, CDCDP or similar are considered a big plus.

TRAVEL REQUIREMENTS

Up to 25% of the working time, primarily within Europe, but also potentially to the US, or Asia.

• Conduct thorough BOM verification to ensure accuracy, completeness, and compliance with specifications and Corning’s product portfolio.
• Advise customers (internal or external) about products and their use in various applications. This includes explaining product benefits and determining detailed part number lists necessary for system solutions to fulfill customer RFQs (Request for Quote).
• Collaborate with account managers and customers to address technical inquiries, provide solutions and resolve any discrepancies identified during the BOM verification process.
• Create datasheets, system design, rack elevation drawings, technical papers and customer responses as needed.
• Deliver internal and external training, workshops and presentations on Corning products directly to customers, installers, and distribution partners.
• Provide pre-sales and after-sales customer support including product recommendation, system design, system installation training, testing, and troubleshooting at customer site.
• Provide feedback to development/PLM (product line management) regarding new product evaluation, product improvements and compliance to regional standards and norms.