Job #: R-00165548
Location: Annapolis Junction, Maryland
Category: Systems Engineering
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Remote Type: No Remote
Clearance: Top Secret/SCI with Polygraph
External Referral Program: Eligible
Referral Bonus Amount: $1,000
Sector: National Security
Description
Leidos has a new and exciting opportunity for a System Engineer/Operational Site Liaison in our National Security Sector’s (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security!
You will serve as a technical specialist in a customer facing role, serving as the primary interface between Leidos and two operational sites supporting a critical high value, no fail mission. You must have extensive hands-on technical expertise as well as strong interpersonal skills. This role is of critical importance to maintain situational awareness of the operational systems, serving as the liaison between geographically separated operational centers and engineering development and sustainment groups. You will be required to analyze/synthesize solutions as part of their daily routine, which will also include regular, daily interaction with the Leidos Operations Lead. Weekly coordination with the Leidos Contract Program Management Office is required in this high visibility role, necessitating strong verbal and written communication to ensure full transparency and constant situational awareness of the deployed mission operations. The ideal candidate will have extensive, direct experience with all aspects of site operations.

BASIC QUALIFICATIONS

• Bachelor’s Degree in a technical field and at least eight (8) years of prior relevant experience. Additional experience may be substituted for a degree.
• Must have at least seven (7) years of experience providing support for users and systems in Information Technology and/or information security environments.
• Must have at least five (5) years of experience working in a direct customer-facing role, with demonstrated strength in verbal and written communications.
• Must have at least four (4) years of experience working with trouble ticketing systems, working in Tier 1/2/3 environments; and must have experience with issue escalation scenarios encountered in operations.
• Must have experience working on problem resolution throughout all 3 Tiers: supporting the front end (Help Desk); advanced troubleshooting; and working with developers and engineers doing root cause analysis.
• Must have experience helping users, optimizing system operations, and monitoring IT enterprise systems.
• Must have a solid understanding of advanced security protocols and standards, and information security principles and practices.
• Must have in-depth experience with software and security architectures.
• Must have a solid understanding of both advanced security protocols and standards, and information security principles and practices.
• Must possess strong analytic abilities and must be meticulous and careful in their work.
• Must be an independent thinker capable of working proficiently independently as well as within a team.
• Must be committed to adopting and adhering to best practices including compliance with maintenance windows and change-control procedures.
• Must be able to respond to operational issues while off duty, on an on-call basis.
• Some travel may be required, typically 2-3 trips to Texas for 2-3 days at a time.

PREFERRED QUALIFICATIONS

• Experience working in an Operations center environment with advanced security architectures.
• Experience with Network Security Technologies (e.g. Multiple Domain, PKI, SSP, IAVAs).
• Experience participating in CCBs and DRBs, with demonstrated experience achieving issue resolution.
• Experience with a variety of switches, firewalls, and network load balancers in an enterprise network environment.
• Experience in a System Administration role supporting software configuration management and development environments.
  At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you – apply today.
  At Leidos, we don’t want someone who “fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”
  If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

You will be responsible for:

• Coordinating activities between the Leidos technical engineering staff and the Government Operations Team,
• Trouble ticket synchronization between the Customer Operations center ticketing system and the Leidos engineering tools, providing daily maintenance status for all open tickets.
• Delivering threat policy orchestration to Operations twice weekly, ensuring continuous updates maintaining operational system security requirements.
• Participating as a non-voting member of the Government Operations Defect Review Board (DRB) and Configuration Control Board (CCB).
• Participating in the weekly Government Incident Triage Meeting, providing input, and reporting back to the Operations Lead on all items that will become Discrepancy Reports (DRs).
• Participating in the weekly Government Information Assurance Vulnerability Alert (IAVA) status review meeting, delivering the cadence of IAVAs to ensure secure mission operations.
• Serving as the primary Point of Contact (POC) to the Government Operations Team for program related matters, ensuring daily synchronization with the Operations Lead.
• Coordinating visitation between operational sites and contractor spaces.
• Keeping abreast of any and all issues or concerns emanating from the user and stakeholder community and reviewing that information with the Operations Lead.
• Maintaining regular communication with the Government Site Management and technical support staff and the engineering and support staff assisting with operational support of the sites.
• Engineering and supporting staff coordination and communication across the teams required to support any issue or request from the field to achieve the successful end result.