KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven track record in a systems engineering or IT service delivery role.
• Solid understanding of Oracle, Azure Cloud, AWS, and Linux.
• Proven working experience in installing, configuring, and troubleshooting Windows and Linux based environments.
• IFS ERP Knowledge is a strong plus.
• Experience with SQL scripting.
• Experience with software installation/upgrade and system integration.
• Ability to adapt to a dynamic work environment and contribute effectively to team projects.
• Eagerness to learn and stay updated on the latest technologies and industry trends.
• Strong analytical and problem-solving skills.
• Exceptional communication and teamwork abilities.

ROLE OVERVIEW

As a Support Engineer in our bank, you will play a crucial role in ensuring the smooth operation of our IT systems and applications. You will be responsible for troubleshooting technical issues, providing timely support to end-users, and ensuring the stability and performance of our IT infrastructure. Your role is pivotal in maintaining the integrity and reliability of our banking services. This role combines technical expertise with leadership responsibilities, focusing on troubleshooting, team management, and maintaining high service standards. The ideal candidate will have a strong technical background.

ROLE OVERVIEW

Are you passionate about technology and eager to kick-start your career in systems engineering? We are seeking a dynamic and enthusiastic individual to join our team as a Systems Engineer. This role requires hands-on experience in Oracle Database Administration, Hands on Experience with Windows and Linux environments and Azure Cloud Services. Knowledge in IFS ERP Administration is a significant advantage. If you possess the following skills and are ready to embark on an exciting journey in IT, we want to hear from you!

RESPONSIBILITIES

• Oracle Database Administration: Apply your 3 years of Oracle DBA experience to database setup, performance monitoring, and troubleshooting.
• Monitor incoming alerts to ensure system uptime and promptly resolve disruptions.
• Address cases assigned by the shift lead, delivering high-quality output while meeting established SLAs.
• Act as the ultimate solution point for day-to-day support and service requests.
• Azure Cloud and AWS: Demonstrate expertise in these platforms to contribute to our cloud-based infrastructure.
• IFS ERP Knowledge: Utilize your understanding of IFS Administration to support and enhance ERP systems (an added advantage).
• Collaborate effectively with team members and clients using excellent written and spoken English communication skills.
• Approach challenges with strong problem-solving skills and deliver efficient solutions.
• Work seamlessly on a roster pattern to ensure the smooth operation of our systems.
• Demonstrate proficiency in Linux for system performance optimization.
• Utilize tools like Prometheus and Grafana for effective monitoring and visualization.
• Maintain security, backup, and redundancy strategies