As a System Engineer, You Will

• Serve as a Tier 2 technical expert, supporting L1 and L3 teams, partners, vendors, local business and stores.
• Support POS, Back Office, Forecourt, and Payment technologies.
• Configure, maintain, and support devices and applications across the retail estate.
• Support store lifecycle activities and business initiatives — new site openings, migrations, and closures.
• Manage software rollouts, patching, and security updates across the estate.
• Resolve incidents, problems and support changes, collaborating with L1, L3 SMEs and support teams where required.
• Monitor and resolve system alerts to ensure uptime and stability.
• Support communication services including WAN, LAN, and Wi‑Fi technologies.
• Work closely with key vendors to ensure service quality and SLA performance.
• Contribute to continuous improvement in the operations area.
• Maintain accurate documentation and help embed best practices across teams.
• Deliver training, knowledge‑sharing, and support project initiatives.
• Contribute to operational excellence, helping reduce recurring issues and improve system stability.