ABOUT US

Series Consulting is a leading provider of managed services, delivering enterprise-grade solutions to hundreds of mid-sized organisations.
With a proven track record of delivering scalable, end-to-end IT services, we bring unmatched expertise and capability to every engagement. Our support extends across a wide and growing user footprint nationwide, enabling us to deliver consistent, high-impact results at scale.
Our team comprises Australia’s top-tier talent in technical engineering, customer service, and account management—ensuring excellence at every touchpoint. We continually invest in world-class technology and infrastructure, ensuring our solutions remain at the forefront of reliability, efficiency, and cost-effectiveness.
Partner with Series Consulting and gain a strategic advantage powered by performance, precision, and people.

QUALIFICATIONS & EXPERIENCE

• Minimum 3 years’ experience in a similar Systems Engineering or Level 2 Support role within a Managed Services Provider (MSP) environment
• Strong client-facing communication skills and experience delivering onsite support
• Relevant industry certifications (e.g., Microsoft, Azure, CompTIA, Cisco, ITIL)
• Practical knowledge of ITIL principles and service delivery aligned with SLAs
• Experience with ticketing and PSA tools such as Autotask, ConnectWise, or similar
  This position is ideal for a technically skilled, client-focused professional who thrives in dynamic environments. You’ll gain exposure to a wide array of technologies, work closely with industry-leading talent, and play a direct role in shaping client outcomes through both remote and onsite engagement.
  Job Types: Full-time, Permanent
  Pay: $75,000.00 – $95,000.00 per year

Experience:

• Systems engineering: 3 years (Preferred)

Work Authorisation:

• Australia (Required)

Willingness to travel:

• 50% (Required)

Work Location: In perso

THE ROLE – SYSTEMS ENGINEER

As a Systems Engineer at Series Consulting, you will play a pivotal role in delivering high-quality technical support, infrastructure management, and proactive system maintenance for our diverse client base. Serving as a Level 3 escalation point, you will be responsible for resolving complex technical issues while contributing to the stability, security, and performance of client environments.
This role involves regular client interaction—both remotely and in person. You will be expected to attend client sites as needed for escalations, project deployments, system audits, and high-impact troubleshooting, making strong communication and presentation skills essential.

KEY RESPONSIBILITIES

• Act as a Tier 3 escalation point for technical issues, resolving complex support tickets with accuracy and professionalism
• Provide both remote and onsite support to clients, including regular client site visits for escalations, project work, and relationship management
• Manage and resolve service requests via a ticketing-based CRM system, ensuring timely updates and SLA compliance
• Deliver expert-level troubleshooting and advisory services across a broad range of technologies
• Liaise with third-party vendors and service providers on behalf of clients to resolve escalated technical issues
• Maintain and enhance internal documentation, client environment records, and process knowledge
• Collaborate with Senior Engineers, Subject Matter Experts, and Technical Leads on escalations and infrastructure projects
• Actively engage with other technical teams within the business to ensure seamless support delivery