Who we are?
Software Improvement Group (SIG) is a leader in AI and traditional software quality assurance. We empower 400+ clients worldwide to drive IT business success with the help of our SaaS platform and expert consultants.Sigrid® - our software excellence platform - analyzes your code quality against the world’s largest database of over 200 billion lines of code and intelligently recommends the most crucial initiatives for your organization. Sigrid, together with our consultants, and nearly 25 years of industry-leading research, position SIG as the foremost authority on software excellence. We tackle complex IT challenges within M&A, AI assurance, cybersecurity, and much more.SIG was founded in 2000 and has offices in New York, Copenhagen, Brussels, and Frankfurt, and is headquartered in Amsterdam.

PERSONAL SKILL SET:

• Highly motivated and very customer-oriented mindset;
• Enthusiastic about Apple’s macOS and iOS platforms;
• Strong focus on IT automation and team collaboration;
• Clear documentation of known troubleshooting steps;
• 3 to 5 years of experience as an IT Support Engineer;

TECHNICAL SKILL SET:

• Highly experienced in Microsoft 365 administration;
• Highly experienced in Jamf Pro Cloud administration;
• Highly experienced in scripting languages: Zsh, Bash, Python;
• Highly experienced in macOS and iOS troubleshooting;
• General knowledge in 802.1X Enterprise WiFi authentication;
• General knowledge in Slack, Confluence, and Zoom administration;
• General knowledge in Apple Business Manager and AutoPKG;
• Jamf Pro certification 200, 300 or similar macOS certification is required;
• Jamf Protect experience desired;

Please refer the Job description for details