Are you someone who enjoys implementing technical customer solutions and providing technical support to customers? Do you enjoy working remotely from time to time and where no two days are the same? If so, then a System Engineer role with us might be what you’re looking for. As part of our Professional Services team, you’ll be at the forefront of our business and building solutions that ultimately help our customers provide expert care.

WORK EXPERIENCE ESSENTIAL:

• Minimum of 2-3 years of experience in a field service, installation, or commissioning role, ideally working with electronic communication systems.
• Hands-on experience with the physical installation, wiring, and termination of system components.
• Proven track record of successfully commissioning systems on-site, including configuration and testing to meet specifications.
• Experience in diagnosing and resolving technical faults efficiently and effectively, both hardware and software related.
• Experience in providing on-site training and handover to end-users.

WORK EXPERIENCE DESIRABLE:

• Specific experience commissioning IP-based nurse call systems in hospitals, care homes, or similar environments.
• Experience commissioning DECT or paging systems in commercial buildings, hotels, or industrial sites.
• Prior experience working with Ascom nurse call, pager, or DECT systems.
• Experience with remote diagnostics and support.
• Experience creating site reports and documentation.
• Experience working directly with clients, managing expectations, and ensuring customer satisfaction.

OBJECTIVE AND PURPOSE

The System Engineer implements technical customer solutions on a Customer Site.

KEY TASKS AND RESPONSIBILITIES:

Deliver activities as part of Ascom Professional Services, incl. analysis of requirements, design, installation, commissioning and handover of customer solutions

Work on projects to implement technical customer solutions that integrate with existing systems:

• Implement systems according project description
• Do an intake of work on-site for project definition when needed
• Execute small installation tasks on small projects where the task is too small to assign a separate installation engineer
• Report frequently on project progress to the project manager / Engineering manager
• Instruct customer on the use of the system/solution when needed
• When needed take on project responsibility for smaller projects, including requirements analysis, design, installation, commissioning and handover of customer solutions (smaller is defined as max. 1 external party, less than 15K)
• Proactively collaborate with customers on-site and provide consultancy that help customers to identify best possible additions/options that the customer will benefit from
• Accountable for the performance of customer satisfaction and lead time of assigned project task KPI’s
• Demonstrate and maintain own expertise on latest technologies and methods through successful completion of training
• Establish good documentation standards to preserve the traceability and serviceability of delivered products and solutions
• Interface with customers and peers to collect information needed to perform professional services.