The Intersect Group is partnered with our client in San Marcos to hire a Senior Central Services Systems Engineer. This position is onsite in San Marcos, Texas, with some travel required to client sites in Austin, TX, and surrounding areas.

OTHER REQUIREMENTS:

• Must be able to commute or relocate to the office in San Marcos, TX, and able to commute to clients in Austin, TX.
• Must have reliable transportation. Some onsite project visits may be required.
• Must be able to lift and carry up to 50lbs.
  Job Type: Full-time
  Pay: $82,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you worked for a MSP?

Experience:

• Microsoft 365: 7 years (Preferred)
• VMware ESXI: 7 years (Preferred)
• PowerShell: 5 years (Preferred)
• Azure AD: 5 years (Preferred)
• Computer networking: 5 years (Preferred)

Ability to Commute:

• San Marcos, TX 78666 (Preferred)

Work Location: In perso

• Serve as an escalation resource for Central Service Technicians
• Serve as an Internal IT resource
• Provide technical ownership of MSP Platforms.
• Develop and maintain technical processes and create/update internal and client technical documentation.
• Ensure compliance with industry standards, regulations, and security policies relevant to central service operations.
• Oversee the delivery of central services including service desk operations, incident management, change management, and problem resolution.
• Maintain detailed tracking and notes on work completed.
• Implement and optimize operational processes and procedures to enhance service delivery efficiency, quality, and client satisfaction.