REQUIREMENTS:

• 4+ years of experience in Cisco Telephony, VoIP, and unified communications engineering– Jabber, Call Manager (CUCM), Communications Manager (CME), Unity Connection (CUC)
• 2+ years of hands-on VMWare experience configuring, patching, and upgrading VMs hosting telephony applications
• Extensive experience w/ Windows Servers - monitoring, configuring accounts and integrations (voicemail, telephony applications)
• Understanding of MS Telephony platform (Microsoft Teams Phone) – ideally supporting integrations/migrations
• Excellent communication & collaboration skills – ability to work with customers directly, architects, and other engineering teams to support migration planning efforts

PREFERRED SKILLS:

• Hands on SecureLogix experience for Voice Network Security
• E911 compliance understanding
• Experience with large-scale telephony migration projects (Cisco → Microsoft Teams Phone)
• Strong background supporting Government/Federal agencies in compliance-driven environments

RESPONSIBILITIES:

• Configure, patch, upgrade, and maintain VMware VMs hosting telephony applications, ensuring high availability and performance.
• Manage and support Windows Server environments, including user accounts, voicemail integration, and telephony application connectivity.
• Troubleshoot and resolve telephony issues, including SIP, T1/PRI, CUCM logs, and endpoint registration, coordinating across systems and network teams.
• Support the migration of ~50,000 users from Cisco Telephony (CUCM, CME, Jabber, Unity Connection) to Microsoft Teams Phone, ensuring minimal disruption and E911 compliance.
• Collaborate with customers, architects, and cross-functional engineering teams to plan, implement, and optimize unified communications solutions.
  Job Types: Full-time, Contract
  Pay: $40.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In perso