Job Description

EXPERIENCE

• Significant technical experience in one or more of the following: agricultural technology systems, automated milking systems, RFID technology OR significant experience as a service technician/engineer in a related field.
• Trade qualifications in electrical, data or electronics would be highly regarded
• Experience supporting the software and hardware of animal monitoring or remote monitoring/communication systems in the field.
• Experience with in-field diagnosis and troubleshooting of networked proprietary systems.
• Experience with embedded firmware update/testing and management desirable.
• Windows Networking experience – installation/setup/trouble shooting internet, VPN and WIFI.
• Good understanding of or interest in agricultural industries, dairy and beef production.
• Experience managing third-party contractors or field teams.
• Excellent planning and organisational skills, with a solution focused mind-set.

• Be a technical expert and provide high level technical support to internal and external stakeholders
• Conduct on farm site survey and system design, prepare products and applications for installation on farm – firmware, software, localisation of global product solutions to meet specific Australian use parameters
• Install systems on farm and manage all aspects of the installation process
• Provide customer support to both internal and external stakeholders
• Maintain a customer centric approach and deliver a consistently high customer experience
• Engage with other companies and providers to integrate with drafting, software systems, readers and data exchange as opportunities are identified
• Continue to improve process/protocol around system implementation and ongoing support
• Collaborate regularly with other teams, to meet business objectives, and contribute towards a high-performance team
• Effect and maintain a high standard of communication and co-operation with all internal and external parties, working closely with sales, marketing, finance, other technical and operational divisions as required
• Ensure compliance with all legal, statutory and corporate requirements.
• Ensure all company resources are effectively, efficiently, and profitably utilized.
• To action the above job function in accordance with Company Commercial procedures and systems, sound business practice and by delegation as appropriate.
• Delivery and support of technical training programs for designated one-time or on-going sub-contractors or distributors.