WHY FIRSTONTARIO?

• Competitive compensation packages
• Top-tier health and wellness benefits, along with a Health Spend Account
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program
• Exclusive banking benefits

REQUIRED SKILLS

• Possess a post-secondary diploma or degree in computer science or equivalent in a related program
• Have at least two (2) years of experience in an IT support role or similar function
• Be an expert user of MS Office
• Be an analytical thinker who through having a keen sense for detail can estimate the scope of IT initiatives
• Be experienced with solving technical issues and be resourceful in the way you find a solution
• Be quick to respond to requests for service from all of your clients in a manner which is clearly understood, both technically and user-friendly
• Openly share your knowledge with the team
• Inherently demonstrate a high level of integrity and be trustworthy
• Be approachable with your superior interpersonal skills
• Innately demonstrate superior communication skills
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Be willing to travel if required

ROLE

• Diligently and accurately run nightly COBs and backups on banking system environment
• Monitor the banking system processes
• Proactively communicate and initiate any processes specific to Temenos services, such as jBase Agents and Webserver
• Update and performance tune within a documented scope of authority
• Effectively communicate and report on banking system processes, performance and issues
• Escalate incidents or issues to the System Administrator for further analysis and investigation
• Participate as required in the release process to test systems and/or production
• Be flexible with you work arrangement including being available evenings and weekends, on-call and shift rotations as the job demands
• Stay ahead of current industry trends, new technologies and services that impact member and employee experience
• Align your values with the Mission, Vision and Values of FirstOntario
• Communicate in a fashion that is respectful and well understood
• Collaborate with your peers and stakeholders to add to the collective innovative thinking that can drive new business ideas for FirstOntario
• Build and utilize working relationships with internal business partners across the organization
• Utilize LEAN methodology to streamline work processes and realize cost and resource efficiencies
• Consider healthsafety as a primary concern to ensure the safety of self and others
• Perform other duties as we may need you to do

THIS ROLE IS PRIMARILY REMOTE, WORK FROM HOME.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.