System Specialist at Alghanim Industries

, , Kuwait -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Creativity, Analytical Skills, Problem-Solving Skills, Teamwork, Listening Skills, Communication Skills

Industry

Retail

Description

Long Description Job Summary The System Specialist is responsible for leading the intractions with customers at the earliest stages of solutions development. Job Responsibilities • Leading Analyst team and engineers to meet company set KPI’s • Working with the customers in the area of software support to present solutions to resolve operational problems. • Interfacing with customers; engineers and sales team to identify customer requirements in relation to printing solutions. • Establishing steps for implementation. • Testing the operability of suggested system to deliver customer expectation. • Attending Pre-sales customer calls with the Sales Account Manager. • Leading the implementation and installation of sold printing solutions and ensure customer application migrations are done smoothly. • Escalating field technical issues to the Service Manager for proper resolving, if required. • Maintaining, upgrading, enhancing of provided solutions and systems. • Building expertise in Xerox Solutions by conducting periodical trainings & E-Learning . • Handling the communications with Xerox Solution Vendor Support. Candidate Requirements Qualifications • Bachelor’s Degree in Engineering. • PMP is an advantage. Experience • 7 to 9 years of experience in Pre-Post Solutions. • Previous experience in Xerox is a remarkable advantage. Other Skills and Competencies • Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions. • Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting. • Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions. • Teamwork: Able to work well with others in order to get the job done. • Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer's job. • Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job. Education

Responsibilities

The System Specialist leads interactions with customers during the early stages of solutions development and works closely with analysts and engineers to meet company KPIs. They are responsible for implementing and installing printing solutions while ensuring smooth customer application migrations.