SYSTEM SUPPORT ANALYST:

On behalf of our Consulting client, Procom is searching for a System Support Analyst for a short term 4-week role. This position is a remote position based out of our client’s Toronto, Ontario office.

SYSTEM SUPPORT ANALYST - JOB DESCRIPTION:

This project involves providing daily support to Ontario Colleges, focusing on system health monitoring and incident response. The role requires managing and troubleshooting various systems including Dell XtremIO, Hyper-V, and Linux servers.

SYSTEM SUPPORT ANALYST - MANDATORY SKILLS:

• 7 years of experience
• Dell XtremIO
• Hyper-V
• Linux
• OpenShift (Red Hat Virtualization/Oracle)
• F5

SYSTEM SUPPORT ANALYST – NICE-TO-HAVE SKILLS:

• Strong problem-solving skills
• Excellent communication skills
• Experience with team collaboration
• Ability to work in a fast-paced environment
• Familiarity with VPN/Wi-Fi support

• Check dashboards/logs for alerts across storage, virtualization, Linux servers, load balancers, and authentication systems.
• Verify performance, capacity, and resource utilization.
• Handle password resets, permissions, and login/authentication issues.
• Support application/VM teams with provisioning.
• Investigate and resolve system issues and escalate complex problems.
• Apply patches/updates to OS, virtualization hosts, clusters, and firmware.
• Manage SSL/TLS certificates and adjust configurations.