POSITION SUMMARY

The Systems Support role provides technical expertise to associates across the company, primarily through assisting to manage the Yardi system, related integrations and the helpdesk platform. This position is responsible for ensuring that property management software, communication platforms, and other technology solutions operate efficiently and securely across the organization. The ideal candidate is detail-oriented, tech-savvy, and eager to grow in a collaborative environment.

QUALIFICATIONS

• Requires strong knowledge of Yardi and RentCafe products
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Ability to learn and support additional systems as needed
  Salary will be commensurate with experience

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
Job Type: Full-time
Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In perso

• Respond to help desk tickets daily and provide troubleshooting support
• Escalate complex issues to management or senior team members as needed
• Support initiative testing and training rollouts via webinars, videos, and in-person sessions
• Oversee system security protocols, data integrity, and compliance with privacy regulations.
• Coordinate with vendors, IT service providers, and internal stakeholders to ensure seamless technology operations.
• Lead training programs and support for end-users to maximize adoption and effective use of systems.
• Collaborate with departments such as Accounting, Leasing, Maintenance, and Marketing to align technology solutions with business needs.
• Plan and execute system upgrades, migrations, and integrations to improve efficiency and scalability.
• Stay current on emerging technologies relevant to property management and recommend innovations to leadership.
• Participate in department training projects and other tasks as assigned
• Stay current on industry trends and system updates through ongoing learning
• Demonstrate ownership of issues and follow through to resolution