Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of System Support Engineer – Domain Trainee – German – Remote Poland
The System Support Engineer is a member of the Technical Service and Support Organization, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and troubleshooting for internal and external customers. This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support products. This role is a key addition to an existing support team of professional engineers, now requiring additional support for an expanding install-base. The team is responsible for providing customer support service for diagnostic automated equipment produced and sold by BD Biosciences (BDB).

REQUIRES A GOOD WORKING KNOWLEDGE OF ELECTRONICS AND ELECTRO-MECHANICAL DEVICES (MEGATRONICS), PLCS AND PNEUMATICS.

Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.

MUST HAVE EFFECTIVE COMMUNICATION AND CUSTOMER SERVICE SKILLS INCLUDING TECHNICAL WRITING AND THE ABILITY TO MANAGE COMPLEX TECHNICAL CONVERSATIONS VIA TELEPHONE.

Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.

PROFICIENT PC SKILLS (MICROSOFT OFFICE PACKAGE).

Preferred Qualifications/ Skills

BACHELOR’S DEGREE, PREFERABLY IN ELECTRONICS/COMPUTERS ENGINEERING REQUIRED, OR EQUIVALENT EXPERIENCE.

• English & German language proficiency requirement