System Support Representative (SSR) – OCONUS RAF Lakenheath, United Kingdom at Summit Technologies, Inc.

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, System Configuration, Troubleshooting, Windows OS, IT Hardware Maintenance, Database Management, System Testing, Technical Documentation, Communication Skills, Problem Solving

Industry

technology;Information and Internet

Description

SYSTEM SUPPORT REPRESENTATIVE (SSR) – OCONUS Summit Technologies Location: RAF Lakenheath, United Kingdom (Onsite) Employment Type: Full-Time Clearance Required: Active Top Secret/SCI Clearance Start Date: Immediate ABOUT SUMMIT TECHNOLOGIES At Summit Technologies, our people are the foundation of everything we do. We believe exceptional employees create exceptional solutions, which is why we invest in providing the right tools, training, and professional development opportunities. We are committed to fostering a respectful, inclusive, and collaborative work environment where every team member can grow and succeed. If you are looking for an opportunity to support critical national security missions while advancing your career, we encourage you to apply. POSITION SUMMARY Summit Technologies is seeking a Mission Planning System Support Representative (SSR) to provide onsite technical support for U.S. Air Force mission planning operations at RAF Lakenheath, United Kingdom. The SSR is responsible for ensuring mission planning computers, associated hardware, software applications, and digital map data remain current, secure, and fully operational. This position directly supports daily flying operations, training exercises, deployments, and real-world contingency missions by maintaining mission planning system readiness. ESSENTIAL DUTIES AND RESPONSIBILITIES * Maintain mission planning computer systems and associated IT equipment. * Install, configure, update, and troubleshoot mission planning software and hardware. * Ensure mission planning databases and digital map data remain current and operational. * Diagnose and resolve hardware, software, and system issues while documenting troubleshooting activities. * Coordinate with users, technical teams, and leadership to resolve technical issues through completion. * Support mission planning activities for training exercises, operational missions, and deployments. * Perform system testing following updates or maintenance activities. * Maintain system documentation and configuration records. * Provide responsive technical support to mission planning personnel. * Ensure mission planning systems meet operational readiness requirements. REQUIRED QUALIFICATIONS * U.S. Citizenship is required. * Active Top Secret/SCI security clearance. * Bachelor's degree in Information Technology, Computer Science, or a related field, or four (4) years of relevant IT experience. * Ability to obtain CompTIA Security+ certification within six (6) months of hire to satisfy DoD 8570 IAT Level II requirements. * Experience supporting Windows-based computer systems and IT hardware. * Strong troubleshooting and problem-solving skills. * Excellent written and verbal communication skills. * Ability to work independently while supporting mission-critical operations in a fast-paced environment. PREFERRED QUALIFICATIONS * Previous experience supporting U.S. Air Force mission planning systems. * Experience supporting deployed or OCONUS operations. * Familiarity with mission planning software, geospatial data, and military operational environments. * Experience providing customer-facing technical support in classified environments. Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans. Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

Responsibilities

Provide onsite technical support for U.S. Air Force mission planning operations, ensuring hardware, software, and digital map data are operational. Maintain system readiness to support daily flying operations, training exercises, and contingency missions.