System Support Representative (SSR) – Seymour-Johnson AFB, NC at Summit Technologies, Inc.

Goldsboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Configuration, Network Connectivity, System Maintenance, Technical Documentation, Customer Service, Mission Planning Systems, IT Support

Industry

technology;Information and Internet

Description

SYSTEM SUPPORT REPRESENTATIVE (SSR) Location: Seymour Johnson AFB, NC Earliest Start Date: August 3 Clearance: Secret ABOUT SUMMIT At Summit, we believe our people are the foundation of our success. We are committed to providing our employees with the tools, training, and support they need to deliver exceptional products and services to our customers. Our management team has built its culture around the Summit Formula—creating an environment where employees are valued, respected, and empowered to grow professionally. We foster a workplace that is inclusive, collaborative, and focused on continuous development. If you're looking for an opportunity to make an impact while advancing your career, we encourage you to explore our open positions. POSITION SUMMARY Summit Technologies is seeking a Mission Planning System Support Representative (SSR) to support U.S. Air Force mission planning activities at Seymour Johnson AFB, North Carolina. The SSR is responsible for ensuring that mission planning computers, peripheral equipment, software applications, and digital map data are properly maintained, updated, and fully operational. This position supports mission planning activities for daily operations, training exercises, deployments, and real-world contingency operations. RESPONSIBILITIES The successful candidate will maintain the Mission Planning IT environment and provide technical support for mission planning systems. This role requires strong troubleshooting skills and the ability to resolve hardware, software, and system issues while managing communications, documentation, testing, and follow-through until issues are fully resolved. Additional responsibilities include: * Maintain mission planning computer systems and associated hardware. * Install, configure, update, and troubleshoot mission planning software and applications. * Ensure mission planning map data and databases are current and accurate. * Support mission planning activities for training exercises, deployments, and operational missions. * Document system issues, corrective actions, and technical solutions. * Coordinate with government personnel and technical support teams to resolve system issues. * Optimize mission planning data and system performance. * Communicate effectively with team members, customers, and leadership at all organizational levels. MINIMUM EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS * Must be a U.S. Citizen. * Must possess an active Secret clearance. * Bachelor's degree in Information Technology, Computer Science, or a related field, or four (4) years of relevant IT experience. * Must obtain CompTIA Security+ certification within six (6) months of hire to meet DoD 8570 IAT Level II requirements. * Strong troubleshooting skills involving hardware, software, operating systems, and network connectivity. * Excellent communication, organizational, and customer service skills. * Ability to work independently while supporting mission-critical operations in a fast-paced environment. Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans. Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

Responsibilities

Maintain and troubleshoot mission planning IT environments, including hardware, software, and digital map data. Provide technical support for daily operations, training exercises, and real-world contingency operations for the U.S. Air Force.