System Support Specialist at Guidepost Solutions LLC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

68000.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Administration, Troubleshooting, User Training, Customer Service, Problem Solving, Collaboration, Data Integrity, System Security, Technical Communication

Industry

Business Consulting and Services

Description

Summary/Objective This is a full-time position that reports to the Director of Business Systems Analysis. We are looking for someone who is tech savvy, curious and energized by new technology. This position will be supporting multiple systems including but not limited to MS Business Central, OMZY, Rockton, Eone, Power BI, Smartsheet, Salesforce, Office 365, and users throughout the organization. Job Duties * Establishes and maintains user accounts, roles, tasks and objects ensuring appropriate permissions are in place while maintaining system security and data integrity. * Provides day-to-day support to all users, troubleshooting problems, and providing aid in resolutions by working with system partners to resolve issues. * Supports Director with new projects, implementations, upgrades, configurations, and testing & supporting systems in a production environment. * Trains users and involved in the development of training materials. * Continually learns new systems and in order to stay to up to date on all new technologies. * Works efficiently and responds with urgency to internal stakeholders requests and completes tasks on time, with limited direction Competencies * Systems administration * Technology curious * Excellent customer service * Problem Solver * Collaborative * Ethical Practice Preferred Education and Experience * Bachelor’s degree or experience in System Administration with a minimum of three (3) years’ experience * Experience handling confidential and sensitive information * Experience working in any of the below: * MS Dynamics 365 Business Central * Power BI or other analytic tools * Office 365 Power APP/Flows * Smartsheet * Ability to clearly communicate – verbal and written Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Physical Requirements While performing the duties of this job, much of the work may be done sitting at a desk, using a computer, typing, handling phone calls, filing, and using office equipment such as like printers and copiers. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Range The base annual salary range offered for this position is based on numerous factors, including job-related skills and knowledge, experience, specific location, relevant education and/or training. In addition to the annual salary, we offer a full benefits package. Guidepost Solutions is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information or any other characteristic protected by law.

Responsibilities

The specialist provides day-to-day support for various business systems, managing user accounts, permissions, and troubleshooting technical issues. They also assist the Director with system implementations, upgrades, and the development of user training materials.