EXPERIENCE:

• Proven experience in system administration or a similar role.
• Familiarity with Dynamics modules including F&O, Sales Hub and Credit Control.
• Strong troubleshooting and problem-solving skills.
• Ability to train and support non-technical users
• Proficiency in generating and interpreting data reports
  If you’re a proactive, solutions-oriented individual with a knack for improving system functionality and user experience, we encourage you to apply!
  Known internally as Business Application Support Analyst

THE LANES GROUP ARE THE UK’S LARGEST INDEPENDENT PROVIDER OF WATER AND WASTEWATER SOLUTIONS AND SERVICES, WE PLAY A VITAL ROLE IN ALWAYS MAINTAINING THE SEAMLESS OPERATIONS OF THE NATION’S WATER SYSTEMS.

Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.
We are the UK’s largest end to end drainage solution provider with depots strategically located across the UK from Aberdeen to Plymouth, to ensure round the clock coverage for customers and clients alike.

ABOUT THE ROLE:

The Lanes Group are seeking a highly motivated and detail-oriented System Support Specialist to oversee the administration and support of our business systems. This individual will serve as the first point of contact for resolving user enquiries, offering insights into system usage, and identifying opportunities to enhance operational efficiency. As a critical liaison between users and the system architect, this role ensures seamless system functionality and user satisfaction.

RESPONSIBILITIES – BUT NOT LIMITED TO:

• Manage and maintain day-to-day operations of business systems.
• Ensure systems are running smoothly and efficiently.
• Perform regular system checks and maintenance.
• Act as the primary contact for users with questions about system functionality, reports, or data retrieval.
• Provide training and documentation to help users maximize their efficiency with the systems.
• Troubleshoot and resolve user issues, escalating to the system architect when necessary.
• Analyse system usage to identify inefficiencies and areas for improvement.
• Collaborate with stakeholders to propose and implement enhancements.
• Action approved change requests by implementing changes in test environment, complete UAT and release to production.
• Stay up-to-date with system updates and new features to recommend process optimizations.
• Assist users in generating and interpreting reports from the systems.
• Ensure data accuracy and integrity within systems.
• Work with teams to customize reports or dashboards to meet business needs.
• Work closely with the system architect to address complex technical issues and implement system upgrades.
• Communicate system updates and changes to relevant stakeholders.