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System Support Technician at Manchac Technologies LLC

Alexandria, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Support, Software Support, Hardware Troubleshooting, Customer Training, Case Management, Troubleshooting, Diagnosis, Parts Ordering, Peer Review, Escalation, MS Office

Industry

Hospitals and Health Care

Description

Description Purpose: Provide mechanical and software support, hardware troubleshooting and customer training for DOSIS systems located in partner pharmacies. Responsibilities: · Build positive relationships with customers via phone, email, case notes and on-site visits. · Troubleshoot, resolve, or dispatch high severity cases within service level agreement timeframes. · Provide detailed case notes of all steps taken and each interaction with customer and/or machine. · Create cases, diagnose, and order parts timely, thoroughly, and accurately. · Perform peer reviews and escalations on cases. · Travel will be required as needed to customer sites to: install, configure and troubleshoot machine as well as provide ongoing training. Other Duties: · Answer incoming calls that rollover from receptionist before they rollover to the answering service. · Follow all related standard work, processes, and procedures. · Mentor and train other team members as requested by supervisors. · Maintain current knowledge of company products, services, resources, and processes to effectively and customer inquiries and troubleshoot DOSIS systems. Requirements Education & Experience: · High school diploma or GED required · Proven customer service experience preferred · Mechanical, electrical, or technical skills required · Experience with pharmaceutical automated a plus but not required · Intermediate or advanced MS Office skills Schedule: 8-hour shift Monday to Friday (7am-7pm) On call periodically on holidays and weekends Overtime available Expect to travel 25% of scheduled time

Responsibilities

The technician will provide mechanical and software support, hardware troubleshooting, and customer training for DOSIS systems at partner pharmacies. Key duties include troubleshooting high-severity cases within service level agreements and maintaining detailed case notes for all interactions.