ABOUT US

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. It’s that simple.

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. The System Technical Analyst is a key driver in enhancing technology efficiency and productivity within Member Services. You support technical onboarding, coordinate testing, manage application maintenance, investigate system failures, and deliver technical support.
By collaborating, delivering cost-effective technology solutions, and cultivating strong relationships with stakeholders, the System Technical Analyst optimises technology resources to maximise productivity and effectiveness.

Day to day, you’ll:

• Perform user acceptance and production verification testing activities, ensuring successful implementation of technical and business-focused solutions.
• Oversee the installation, configuration, and maintenance of relevant applications, aligning them with business requirements and optimizing their performance to drive productivity.
• Engage with key stakeholders to validate the quality of services delivered, ensuring they meet the defined service acceptance criteria and desired standards.
• Conduct in-depth analysis of system failures, identifying trends, and implementing proactive measures to minimize critical incidents and enhance operational efficiency.
• Supporting relevant onboarding including access requests and co-ordination with the Technology team and Member Services to drive effectiveness and operational efficiency.
• Communication of upcoming technology changes and implemented changes is appropriate and timely.
• Manage relevant changes to Telephony system for Member Services. This includes user access, permissions and IVR changes.
• Provision of technology tools, services, and education that enhance business productivity in a cost-effective and efficient manner.

This role is permanent opportunity.