FOR IMMEDIATE DETAILS about this position, please feel free to contact ANY of US:
Recruiting Contacts:
Kiana Arevalo (949) 991-8285 // KArevalo@calance.com
Sumit Kumar (469) 935-4505 // Sumit.Kumar@calance.com

Michell Casey (800) 732-4680 x715 // MCasey@calance.com

* We will NOT accept 3rd Party (C2C) Contractors *

Position: Systems Administrator

JOB REF#: 43683 - 64671

Duration: 8+ Months (Contract)
Location: ONSITE - Nashville, TN 37243
Pay Rate: $24.00 per hour (W2 Only)
This role is ONSITE, with the potential for REMOTE work upon completion of training and demonstrated proficiency - LOCAL CANDIDATES ONLY
HOURS: Monday–Friday, 8:00 AM–5:00 PM (CST)
Seeking to hire a Systems Administrator is responsible for maintaining Departments Systems and external help desk system (Zendesk). Responsible for troubleshooting system issues, processing change requests efficiently, and implementing solutions as directed. This is not a tech based/hardware Help Desk role.

REQUIRED SKILLS/EXPERIENCE:

• Bachelor’s with 3 years relevant experience OR HD Diploma with 8 years relevant experience
• MUST have Systems Administration support experience for applications and programs
• Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
• Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
• Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
• Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
  

  - Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies

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Calance Consultant Benefits Offerings:

• EPO/PPO Medical Plans

• HMO/PPO Dental programs

• Vision - VSP (Vision Plan Summary)

• 401K Retirement vesting program (VOYA)

• Paid Bi-Weekly/Direct Deposit
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans

Ensuring support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.

• Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
• Follow up with the requester for any additional needed information within 1 business day.
• Ensure all communication with the requestor is noted within ServiceNow.
• Ensure all time spent on non-HRB tickets is noted within ServiceNow.

Ensure the completion of all assigned configuration requests by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor:

• Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.
• After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.
• Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed.
• Work with the LARS Application Coordinator to ensure the requester’s sign-off is obtained.

Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.

• Ensure that all changes are consistently logged within one business day of implementation.
• Store any supporting documentation in the assigned location within the SharePoint site.
• Collaborate with the LARS Application Coordinator to maintain an up-to-date log.

Communication & Collaboration Skills:
Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively