Business Overview:

mCare Digital Pty Ltd (ABN: 32161052571) is a 100% Australian-owned tech company focused on developing cutting-edge wearable and IoT solutions tailored to the needs of the Aged Care, Disability Support, and Personal Safety industries. Our advanced assistive technology enables carers, healthcare providers, government bodies, and monitoring services to remotely oversee and support individuals in real-time, ensuring safety and well-being through our integrated software platform and devices.

Key Responsibilities:

The System Administrator is responsible for ensuring that mCare’s Wearable and Information Systems are operational and optimised to support organisational goals. The role involves configuring and maintaining devices, applications, systems, infrastructure and connectivity for customers, service providers and stakeholders with ongoing support of these digital solutions. With a strong focus on wearable technology and virtual care infrastructure systems, the System Administrator contributes to both the technical and operational excellence of the company, supporting the ongoing improvement of user experience, compliance, and service delivery across all service pillars and industries.

Key duties include:

·      Plan, install, configure, maintain and support IT and Wearable operating systems, servers, hardware, devices, software and databases to ensure optimal system performance and reliability.

·      Monitor and maintain server and device infrastructure, network performance and communication & connectivity systems, identifying and resolving technical issues as required.

·      Design, maintain and optimise database architecture, data structures, tables, data dictionaries and naming conventions to ensure data accuracy, consistency and completeness.

·      Configure, maintain and provide technical support for enterprise grade wearable devices and other IoT devices

·      Implement and maintain technical documentation, guidelines, system policies and operational procedures to support the effective administration of IT systems.

·      Establish and maintain backup, recovery and disaster recovery procedures to protect critical systems and data and support business continuity.

·      Implement and monitor system security and integrity controls, including access controls, security applications and other measures designed to protect IT infrastructure and data.

·      Diagnose, troubleshoot and resolve server-related hardware and software faults across workstations, servers and communication infrastructure.

·      Liaise with security vendors, suppliers, service providers and external IT resources to coordinate technical support, security solutions and service delivery.

·      Assess existing IT infrastructure and identify current and future network and server requirements.

·      Test, diagnose and deploy firmware, software (such as those using Android OS, Android Wear, Tizen) to existing wearable & IoT devices and future products rolled out by mCare Digital

·      Enhancing CRM and IoT provisioning platforms such as ConnectiveCare in collaboration with developers and users.

Skills and Qualifications:

·      Bachelor’s degree or higher qualification in information technology, Information Systems, Computer Science, or a related discipline

·      Minimum 1 year of full-time relevant industry experience (or equivalent part-time experience)

·      Experience in maintaining wearable device firmware, software provisioning platforms and IT infrastructure

·      In-depth knowledge of System Administration and Maintenance, including ability to install, configure, maintain and troubleshoot operating systems, servers, wearable OS and associated software

·      Proficiency with IT Infrastructure and Server Management

·      Knowledge and experience maintaining CRM or IoT provisioning systems like ConnectiveCare or similar

·      Strong understanding of system security measures, access controls and security protocols to protect IT infrastructure and data

·      Good communication and interpersonal skills

About Us

Established in 1982, Alzheimer’s WA (AWA) is a leading organisation dedicated to providing comprehensive care, support, awareness and information for individuals living with dementia, as well as their families and carers. We provide comprehensive care, advocacy, education, and person-centred support services, aiming to improve the quality of life for those affected by dementia.

Our services include day and overnight respite across our homes in Perth, Mandurah, and Albany. We are committed to building partnerships and developing innovative solutions that make a positive impact on the lives of individuals living with dementia and their carers.

We are excited to announce an opportunity for a proactive and skilled Systems Administrator to join our team at AWA. In this crucial role, you will optimise the performance and maintenance of our systems and technology infrastructure. You will collaborate with our team to identify areas for improvement, implement innovative solutions, and ensure the reliability and security of our IT environment.

The ideal candidate should have the following qualifications:

·        Postgraduate degree in Information Technology.

·         At least 1 year of experience in a Systems Administrator or similar IT infrastructure support role.

·        Familiarity with systems such as Nightingale, scheduling/rostering, finance/payroll systems, AlayaCare, or similar client management and service delivery platforms, particularly in aged care, community services, disability, or health sectors.

·        Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.

·        Proven track record in supporting, troubleshooting, and maintaining business systems.

·        Experience with data integrity, security, backup, and recovery solutions, along with strong troubleshooting capabilities.

·        Strong technical and analytical skills, excellent attention to detail.

Key Responsibilities

Duties of this position include, but are not limited to:

·        Systems Administration: Design, configure, and support core business systems like Nightingale and AlayaCare, while ensuring their reliability and performance.

·        User Access Management: Oversee user account creation, permission settings, and access levels to uphold security and access controls.

·        Security Assurance: Engage in activities to bolster infrastructure security, including implementing access control measures, network security protocols, encryption techniques, and handling vulnerability remediation.

·        System Maintenance & Troubleshooting: Conduct testing, debugging, and tracking of database systems and upgrades, perform system updates, and manage disaster recovery plans.

·        Vendor Collaboration: Work with external vendors to resolve technical issues and manage relationships with security vendors and service providers to ensure adherence to performance standards.

·        Data Integrity & Reporting: Monitor and validate database integrity, perform data cleansing, and ensure accurate data is available for reporting and analysis.

·        Record Maintenance: Maintain comprehensive technical documentation, including procedures, configuration records, operational runbooks, and infrastructure diagrams.

Responsibilities include:

·        Collaborating with internal teams and external technology providers to troubleshoot issues, manage user access, and maintain system configurations to ensure operational requirements are met.

·        Keeping system configurations, change logs, procedures, and user documentation up to date to support system integrity and effective management.

·        Offering technical support and guidance to employees by assisting teams with system-related issues, including scheduling, rostering, client management, invoicing, expenses, billing and staff management functions, as well as addressing system inquiries.

• ·        Identifying opportunities for improving system functionality, processes, efficiency, and testing of system enhancements.