Systems Administrator (AU) at DroneShield

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Entra ID, MDM Administration, Windows OS, MacOS, Linux OS, PowerShell, Bash, Incident Management, IT Asset Management, Microsoft 365, Endpoint Management, End-User Computing, Hardware Troubleshooting, AV Solutions, Digital Signage, Helpdesk Management

Industry

Defense and Space Manufacturing

Description

About the role The Corporate IT team is responsible for end-user support, workplace technology, business applications, infrastructure, and network services. The team delivers reliable, high-quality technology services by providing responsive support, maintaining core systems, and ensuring a stable and secure IT environment. This role focuses on business-as-usual (BAU) support, continual service improvement, and effective workload management to ensure timely resolution of incidents and service requests. The System Administrator is a hands-on technical role responsible for troubleshooting issues, supporting staff, and driving improvements to IT processes, service delivery, and operational maturity. The ideal candidate combines strong technical expertise with a service-focused mindset and is comfortable balancing day-to-day support activities with continuous improvement initiatives. Experience with Microsoft 365, endpoint management, and end-user computing technologies is essential. Responsibilities, Duties and Expectations Provide first point of IT support contact for all staff Provisioning of workstations for users with various company SOE and requirements Understanding of up-to-date IT related security practices Implementation and configuration of IT hardware and software solutions for end-users Troubleshoot all ICT related issues Manage Helpdesk tickets, through effective planning and prioritisation to minimise backlog and ensure operational efficiency The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various tasks Qualifications, Experience and Skills Expertise in Microsoft Entra ID and MDM administration Understanding of Windows, MacOS and Linux OS environments Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions Proficiency using tools such as PowerShell and Bash Relevant exposure to incident management tools and service management practices Demonstrated understanding of IT asset management Prior experience at an MSP is desirable Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

Responsibilities

Provide first-point IT support and manage the provisioning of workstations and hardware for staff. Focus on troubleshooting ICT issues, managing helpdesk tickets, and driving continuous improvement in IT operational maturity.