Systems Administrator at Bestol

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS, Desktop Support, Hardware Troubleshooting, Software Troubleshooting, Printer Configuration, Email Setup, Wi-Fi Connectivity, LAN Connectivity, ITSM Tools, Asset Management, ITIL Processes, Analytical Skills, Problem-Solving Skills, Communication Skills, Technical Documentation, Continuous Improvement

Industry

IT Services and IT Consulting

Description

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com Job Description Support & Operations Provide onsite support for Customer offices as needed. Coordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks. Facilitate employee onboardings and offboardings. Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware. Provide technical support for desktops, laptops, printers, scanners, and other end-user devices. Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests. Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions. Deliver timely resolution while maintaining high customer satisfaction. Ticket & Service Management Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms. Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures. Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes. Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices. System & Software Administration Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops. Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools. Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses. Configure user profiles, email accounts, and basic system policies as required. Network & Connectivity Support Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues. Configure and support network and local printers. Coordinate with network and security teams for escalations related to infrastructure issues. Asset, Inventory & Lifecycle Management Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal. Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc. Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares. Support e-waste management and e-recycling activities in compliance with company policies. User Lifecycle Management Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery. Ensure data security and compliance during employee exits by following standard IT procedures. Compliance, Documentation & Continuous Improvement Follow IT policies, security standards, and compliance requirements. Create and update technical documentation, SOPs, and knowledge base articles. Proactively identify opportunities to improve processes, automation, and service delivery. Collaborate with cross-functional IT teams for projects, upgrades, and rollouts. Qualifications Required Skills & Competencies Strong knowledge of Windows OS installation, configuration, troubleshooting, and support. Hands-on experience with desktop/laptop hardware and software troubleshooting. Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues. Familiarity with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management. Working knowledge of ITIL processes: Incident, Request, Problem, and Change Management. Excellent verbal and written communication skills with the ability to interact with global users. Strong analytical, troubleshooting, and independent problem-solving skills. Certifications (Preferred) MCSE, MCITP, MCTS, or equivalent certifications are an added advantage. Experience & Education Experience: 3+ years of experience as a System Administrator, Helpdesk Administrator, or equivalent role. Education: Bachelor’s Degree in an IT-related discipline or equivalent. Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The Systems Administrator will provide onsite support for customer offices, coordinate with offshore teams, and manage IT assets throughout their lifecycle. They will also troubleshoot hardware and software issues, ensuring high customer satisfaction.