WHAT WE DO:

Chrysalis is made up of an ecosystem of companies including iQmetrix, Cova, Ready and Shiftlab its teams, and its companies help develop software that leverages timely data to enable people to create memorable and valuable moments where the digital meets the personal. We do this in retail, in hospitality, in social services…wherever and whenever people can benefit from having the weight of regulations and complications lifted from their shoulders. Without the burden of the complicated, people can free up the capacity to apply their creativity and other strengths to even more important endeavors that can benefit all.

As Systems Administrator, you will provide design and support for technical systems and services used by our employees. You will participate in the strategic planning, R&D, budgeting, implementation, and operation of our corporate IT infrastructure for our ever-changing organization.
This is a fast-paced and challenging role, requiring a keen ability to assess, prioritize, and appropriately respond to multiple (and often competing) tasks, requests, and projects. You will work closely with a diverse team of passionate and creative thinkers dedicated to their craft and mentorship, with a purpose to create amazing IT experiences for all our people.
In addition to supporting our growing organization with staff operating globally, we are always in pursuit of new value-driven approaches and technologies. We will be interested in knowing what you are learning, what you are passionate about, and where your curiosity will take you next.
Our team takes on a variety of important responsibilities, and we’re excited to have you bring your positivity and enthusiasm to collaborate with us in tackling them!

What you’ll be doing:

• Administration and support of IT systems and applications for in-office and remote employees.
• Implementing and managing on-premises and cloud applications.
• Resolving escalated end user IT support requests and assisting the IT Support with tickets.
• Providing remote support and infrastructure administration when required.
• Coordinating and collaborating with internal teams and external partners on IT projects.
• Creating and maintaining systems documentation for audits and training.
• Providing skill development and mentorship to the IT Support team.
• Working with Risk and Compliance and other teams on security and compliance initiatives as related to the employee IT environment.
• Contributing to and participating in the strategic planning process for ETS.
• Analyzing and tracking hardware and software licensing, support, and renewals.
• Administering, and monitoring the M365 platform, Entra ID, and on-premises Active Directory.
• Performing systems, security patching, and upgrades.