Analyzes client unit requirements and business processes, and creates solution proposals for implementation, which may include diagrammed workflows, programming logic and equipment and software specifications.

- Participates in the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.

- Builds and sustains good working relationships with customers and captures the customers business needs.

- Develop of scripts to automate and improve processes, monitor servers, extract and convert data.

- Develops and maintains relevant documentation, including operational procedures and guides for customers, end-users, and application support teams.

- Modifies applications and conducts testing of customizations to ensure specifications are met. Documents these changes and subsequent QA scenarios.

- Collaborates with peers/team members to identify, analyze, recommend and implement appropriate system enhancements that will improve existing information systems and improve business processes and productivity.

- Provisioning SharePoint, Exchange and other related service using tools such as Active Directory and relevant application admin tools, developing and coding business logic and workflows.

- Develops expertise in the functionality of vendor products.