About eSentire
eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation.
As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.
The Role
The Systems Administrator - Deployments is responsible for the build and configuration of eSentire flagship products for use at client sites globally. The successful candidate must have excellent customer-focused communication skills, as well as experience with Linux command line operations and a solid understanding of network concepts. Candidates must exhibit keen attention to detail and be able to absorb new technologies specific to eSentire at a rapid pace. Other duties may be assigned as necessary under general supervision of the Manager, Technical Services & Deployments.

Responsibilities

• Install new or reconfigure existing services and systems.
• Work with clients during product deployment to resolve issues of varying complexity.
• Analyze client networks and make recommendations for integration with our service.
• Assist clients verbally via Teams, phone, and e-mail.
• Maintain documentation of all client tickets and deployments.
• Provide expertise and guidance to internal teams.

Requirements

• Experience working in a customer-facing role (either technical or non-techncial)
• Excellent written and verbal communication skills.
• Solid understanding of network fundamentals such as ARP, switching, routing, network security, WAN, LAN, firewalls, event monitoring, logging, SPAN / port-mirroring, DNS and TCP/IP.
• Experience navigating and making changes to Linux configuration files via command line.
• Be interpersonal, open to direction and collaborative work styles.
• Demonstrate attention to detail and a commitment continuous improvement.
• Must be able to support a 24/7/365 environment and participate in on-call rotation as required.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience is software installation on multiple different Operating Systems.
• Troubleshooting aptitude.

Desired Skills

• Understanding of network switching, routing, and firewall hardware and configurations.
• Committed to providing exceptional customer service.
• Strong aptitude for solving problems independently.
• Understanding of Information Security best practices.
• Familiarity with automation techniques and technologies.
• Strong customer relationship skills.
• Continuous improvement mindset.

Our Culture and Values
At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!
We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.
Total Rewards
We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes comprehensive health benefits, a flexible vacation plan, and participation in our company-wide equity program, allowing you to share in the success and growth of our organization.
Accommodation
If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.
It’s our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate “@esentire.com” email addresses, never from a public email address. We strive to provide a welcoming, respectful, and thorough interview process, providing the candidate with ample opportunity to spend time with the hiring manager, recruiter, and future colleagues face to face, or using a video conference technology.

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• Install new or reconfigure existing services and systems.
• Work with clients during product deployment to resolve issues of varying complexity.
• Analyze client networks and make recommendations for integration with our service.
• Assist clients verbally via Teams, phone, and e-mail.
• Maintain documentation of all client tickets and deployments.
• Provide expertise and guidance to internal teams