*EDUCATION:

An Associate’s degree from an accredited college or university in Computer Science, Information Systems, Business or other related technical discipline. A Bachelor’s Degree in one of the
above disciplines equals one-year specialized and two (2) years general experience. An additional year of specialized experience may be substituted for the required education.

*GENERAL EXPERIENCE:

Five (5) years of experience in a computer-related field.

*SPECIALIZED EXPERIENCE:

Three (3) years of experience administering multiuser, shared processor systems and data communications networks.

PREFERRED QUALIFICATIONS:

• Experience with Microsoft Technology Associate (MTA), and Google IT Support Professional.
• Professional experience with the below technologies:*

1. Monitor system operations, including security procedures, and liaison with end users.
2. Ensure that necessary system patching and backups are performed, including storage rotation of backups is accomplished.
3. Monitor and maintain records of system performance and anticipate requirements for system expansion.
4. Assist managers to monitor and comply with State data security requirements.
5. Coordinate with management and stakeholders on installation and repair of equipment, user training, and network management.
6. Develop and execute regular reports as requested and required.
7. Create and deliver training to system users and/or system support technicians as needed.
8. After hours support as needed.