Systems Administrator at Duo Health

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Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office 365, System administration, User account management, Troubleshooting, Security configuration, SharePoint, Microsoft Teams, NinjaRMM, CrowdStrike Falcon, Arctic Wolf, Microsoft Intune, Ring Central, Electronic Medical Records, Hardware support, Asset management, Help desk

Industry

Medical Practices

Description

Company Mission Duo Health is a new type of medical group designed around the needs of patients with chronic kidney disease and their physicians. Our unique Health Mobilization™ platform partners multidisciplinary care teams with community nephrologists and activates all the other clinicians, facilities and community organizations necessary to treat the whole patient on their own terms. Our team is comprised of leaders in value-based health care, technology and behavioral science who share a vision for advancing health equity one relationship at a time. Our interprofessional care teams, which include physicians, nurses, social workers, and patient navigators, provide high-touch and comprehensive care to a small panel of patients. Team collaboration is essential to our intensive, psycho-social model of care which includes assessment, medication management, social management, and behavioral health management. Job Description The Systems Administrator is responsible for managing and supporting Duo Health’s core IT systems, with a primary focus on Microsoft Office 365 and related technologies. This role oversees user account administration, system configuration, and security to ensure reliable, compliant, and efficient operations. The Systems Administrator monitors and troubleshoots Office 365 services, manages licenses, and implements security controls to protect organizational data. Duties * Create and manage user accounts in Office 365. * Monitor and troubleshoot email and other Office 365 services. * Implement and manage security features to protect Office 365 data. * Configure and maintain Office 365 applications, such as SharePoint and Teams as well as other 3rd party applications in use by Duo Health. * Collaborate with other IT professionals to integrate Office 365 with other systems. * Manage Office 365 licenses and subscriptions for users. * Ensure compliance with industry and government regulations as it pertains to Office 365 and other 3rd party applications in use by Duo Health. * Provide training and support to users of Office 365 applications and other 3rd party applications in use by Duo Health. * Support remote users; troubleshoot and repair hardware and software issues * Maintain Help Desk tickets and Asset Management records * Stay up-to-date with technology advancements and improvements in Office 365. * In addition to Office 365/Azure, this position will also support NinjaRMM, CrowdStrike Falcon, Arctic Wolf, Microsoft Intune, Ring Central, as well as other Electronic Medical Record applications. Skills * Technical proficiency: Understanding of Office 365 services and applications.  * Problem-solving: The capacity to troubleshoot and solve technical issues promptly.  * Communication: Strong written and verbal skills to communicate with users and stakeholders.  * Organization: Efficient in managing multiple tasks and projects simultaneously.  * Attention to detail: Ensuring all configurations and settings are correctly implemented.  * Strong commitment to excellent customer service and support. Our users are our customers. Requirements * Associate’s Degree in Information Technology, Computer Science, Information Systems or equivalent experience. * 1+ years of demonstrated experience in Microsoft 365 Systems Administration * 1+ years of experience supporting users and also endpoint (laptops, iPhones) in a fully remote environment * Understanding and facility with a variety of computer systems, and systems administration * One or more Microsoft (MCP or MCSE) certifications and/or CompTIA Tech+ certification * Self-motivated and have a passion for quality * The successful candidate should have a strong interest in learning new technologies, working independently, and the ability to drive complex and ambitious projects to conclusions * Excellent relationship-building skills: trust-building, non-zero-sum solutioning, growth mindset * Previous experience working in small company environments a plus Working for Duo Comprehensive Benefits Package * Competitive medical, dental, and vision plans * Paid maternity and paternity leave * Adoption assistance * 401(k) with generous company match Wellness & Work–Life Balance * Access to free wellness and personal-development courses * Unlimited PTO #LI-Remote

Responsibilities

The Systems Administrator manages and supports core IT systems, with a primary focus on Microsoft Office 365 configuration, security, and user account administration. The role also involves troubleshooting hardware and software issues, managing help desk tickets, and ensuring compliance across various third-party applications.