QUALIFICATIONS:

Essential
- 3+ years of experience in systems administration, preferably in a hospitality or restaurants.
- Experience in Microsoft Office365 and the products i.e. Teams, One Drive, SharePoint, Toast
- Strong understanding of POS systems, hardware, software, and related technologies.
- Ability to analyze data, identify trends, and troubleshoot issues.
- Ability to diagnose and resolve complex technical problems.
- Excellent verbal and written communication skills to interact with users and other teams.
- Ability to work effectively with others to achieve common goals.
- Experience with POS systems (Toast) strongly preferred.
- Hands on experience supporting and troubleshooting complex IT systems and processes
- Exceptional attention to detail, strong customer service, interpersonal and communication skills
- Ability to effectively communicate internally and externally, via phone, email etc.
- Ability to work nights and weekends on special projects and tasks as needed
Desired:
- Proficiency with Windows Server, Active Directory, Microsoft 365, and networking.
- Familiarity with restaurant technology systems such as KDS, online ordering, third-party delivery integrations, and surveillance systems.
- Proven experience as a Systems or Network Administrator or in a similar role within IT support
- Familiarity with Meraki products and their deployment in enterprise environments
- Proficiency in managing Active Directory services in a Windows domain environment
- Experience with various operating systems, particularly Windows Server editions and SQL
- Experience in Microsoft Office365 and the products i.e. Teams, One Drive, SharePoint, Toast
- Knowledge of Microsoft Cloud Services, including Azure and Office 365, internet technologies and mobile technologies would be an asset
- Good communication skills, possess systematic and analytical problem-solving ability
- Service oriented with good interpersonal and customer relations skills
- Demonstrate initiative, flexibility and responsiveness in completing tasks.
- Completes work in a timely and accurate manner while providing exceptional customer service
- Other duties as assigned

EDUCATIONAL REQUIREMENTS:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or higher in Computer Science, Information Technology, or related field
  Job Type: Full-time
  Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation Package:

• Yearly bonus
• Yearly pay

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In perso

ROLE OVERVIEW

A Systems Administrator manages and maintains the technology infrastructure of our multi-location restaurant group. This role will be responsible for the installation, configuration, and daily operations of our network systems, POS platforms, back-office applications, and other technology used across our restaurants and corporate office. The ideal candidate will ensure system reliability, performance, and security while supporting a team-oriented, customer-focused environment.
REPORTS TO Vice President of Technology
KEY RELATIONSHIPS Corporate Department heads, restaurant management staff, multi-unit operators
Internal Corporate Staff, Americana Staff, Franchises
External Restaurant managers, vendors

KEY RESPONSIBILITIES:

• Create and maintain user accounts, roles, permissions, and security settings in accordance with company policies.
• Assist with the planning, testing, and deployment of system updates, enhancements, and new software implementations.
• Collaborate with vendors and service providers on POS updates, network issues, and software licensing.
• Support technology rollouts for new restaurant openings, relocations, and remodels.
• Conduct regular system backups, patch management, and preventative maintenance.
• Maintain inventory of IT equipment, licenses, and assets.
• Participate in the after-hours support rotation for critical system issues.
• Maintain and monitor all server, network, and POS systems for optimal performance.
• Install, configure, and troubleshoot hardware and software including Windows servers, desktops, POS systems, printers, and peripherals.
• Analyze system usage and performance metrics to identify areas for automation, optimization, or process streamlining.
• Setup, maintain, troubleshoot, and support hospitality-related business systems such as room inventory applications and property management systems.
• Utilize IT management and monitoring applications to manage network accounts and monitor performance of infrastructure endpoints.
• Assist in the resolution of escalated operational support issues.
• Support user and security setup including account setup and permission sets.
• Provide remote and on-site technical support for restaurant managers and corporate staff.
• Assist with configuration and maintenance of workflows, custom fields, reports, and dashboards to support business needs and increase operational efficiency.