Description: The Systems Administrator II is responsible for installing, maintaining, upgrading, and securing Frontier Science computing equipment and systems (hardware and software) – and plays a key role in
troubleshooting, monitoring, and implementing IT infrastructure solutions that support the entire organization.

REQUIRED QUALIFICATIONS:

• Proven experience as a System Administrator, Network Engineer, or similar role
• Strong understanding of networking fundamentals (TCP/IP, routing, switching, network security, DNS, DHCP, VPNs, etc)
• Knowledge of system security (data encryption, access control, endpoint protection, intrusion detection systems, etc.)
• Knowledge of server management (hardware, software, related infrastructure, file servers, storage, SANs, virtualization, data backup/recovery, etc)
• Experience with network monitoring, database management, and scripting / automation
• Expertise in administration and maintenance of the Windows technology stack (Microsoft Windows Server, Active Directory, Hyper-V, etc)
• Expertise with identity and user access management systems (Okta, Active Directory, etc)
• Familiarity with various operating systems (primarily Windows and Linux)
• Excellent communication and collaboration skills
• Ability to effectively troubleshoot/diagnose/resolve technical issues
• Ability to work effectively both independently and as part of a team
• Ability to safely lift and carry computer hardware and networking equipment weighing up to 50 pounds
• Regular travel to on-site data centers and remote facilities is required to support hardware deployment, maintenance, upgrades, and operational continuity
• Bachelor’s Degree in Information Technology, Computer Science, or a related discipline (or relevant experience); professional certifications (CompTIA Network+/Security+, Microsoft
• Certified Systems Administrator (MCSA), etc.) are a plus
  Physical Conditions: This is a stationary position that will require the employee to operate office equipment including a computer, fax machine, and printer. Employee may also need to lift or carry up to 50 lbs.
  Travel: This position will be based in the Amherst, New York office. This role may on occasion be asked to travel to the organization’s other office locations in Boston, Massachusetts and Madison, Wisconsin.
  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status

• Install, administer, monitor, and maintain servers, network devices (switches, wireless APs), system software, and end-user applications (Windows/Linux)
• Ensure systems and network security through regular updates, patches, and access controls
• Monitor network performance and optimize for speed and reliability
• Perform routine system backups and restore operations as needed
• Implement disaster recovery plan
• Monitor system and network alerts, managing help desk tickets, and assisting with routine automation tasks
• Manage the setup and basic administration of cloud services, including Google Cloud Platform (GCP) and Google Workspace tools such as Gmail and Drive
• Provide help desk support (password resets, printer issues, software troubleshooting, etc.)
• Manage asset inventories and assist with vendor coordination - interacts with vendors to ensure appropriate resolution during system and network outages or period of reduced performance.
• Collaborate with IT team and other departments to support and improve infrastructure
• Creating, updating, and organizing IT technical documentation, including user guides, process documentation, and knowledge base articles
• Assist with maintaining hardware and software inventories and contribute to process improvements
• Assist with security audits, support incident response, and maintain compliance documentation
  Reports to: Director of IT Operations
  Controls over position: The Systems Administrator will be assigned work by the Director of IT Operations