QUALIFICATIONS:

• CCNA or comparable industry certification.
• 5+ years of experience in Information Technology with an emphasis on IT Infrastructure Networking.
• 3+ years of experience with designing, configuring, installing, maintaining, and tuning components associated with the LAN/WAN infrastructure.
• Experience with Microsoft Server operating systems and solid grasp of Active Directory and Group Policy in a multi-domain, geographically separated environment.
• Solid TCP/IP network knowledge and troubleshooting skills, with an understanding of DHCP, WINS, and DNS network services.
• Strong working knowledge of backup concepts and best practices. Preferably experienced using Veeam Backup and Replication software.
• Familiarity with Microsoft SQL Server administration.
• Understanding of SAN and storage architecture.
• Knowledge of wireless networking including managing, troubleshooting, and best practices.
• Strong interpersonal and communication skills, cooperative teamwork skills, excellent problem-solving ability, high degree of flexibility as well as the ability to plan, organize and prioritize work.
• Must be detail-oriented and can identify, prioritize, and complete tasks on deadline.
• Excellent documentation and organizational skills.
• Comfortable in fast-paced, constantly changing work environment.
  Additional Criteria:

Career Progression

• Worked on a tier 1 support team early in career.
• Career arc shows progression of trust and added responsibilities.

Network Experience

• Network Certificate like CCNA or another vendor equivalent.
• Managing and deploying Wireless infrastructure.

• Competency with switching equipment at the access and core layers.

• • Port Configuration.
• Switch interconnectivity configuration.
• Edge firewall management – site to site VPNs, ACLs, routing.
• Understanding and experience with dot1x/Radius and the underlying software/systems/protocols that are involved.

Server Experience

• Windows and Active Directory administration.

• • User Provisioning.
• Group Policy Admin.
• VMWare vCenter or HyperV administration.
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• Provisioning and managing virtual servers and their hardware.

• Managing and implementing network storage.
  Backup Experience
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• Managing backup of servers and other critical IT assets.
  
  Projects

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• Experience with projects involving servers/network equipment. Has been a part of the planning/design/communication/execution.

• Can speak to experience in planning/researching and communicating with different stakeholders.

• Establish and manage the technology infrastructure that supports business operations (hardware, networks, operating systems, middleware, and telecommunications).
• Contribute to documenting, monitoring, and maintaining the network infrastructure and improving its posture.
• Build and maintain relationships with internal leadership, business teams, IT, and external vendors.
• Serve as an escalation point to diagnose complex network and server issues, identifying causes and developing remediation strategies.
• Assist the management of the server environment. Tasks include creating new virtual machines, upgrading management software, troubleshooting infrastructure, and closely monitoring resource usage.
• Understand business requirements and effectively design, communicate, and deliver solutions to both technical and business audiences.
• Offer technical guidance, knowledge sharing, and mentorship to peers as required.