Systems Administrator

at  IQmetrix Software Development Corp

WHAT WE DO:

iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.
For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

As Systems Administrator, you will provide design and support for technical systems and services used by our employees. You will participate in the strategic planning, R&D, budgeting, implementation, and operation of our corporate IT infrastructure for our ever-changing organization.
This is a fast-paced and challenging role, requiring a keen ability to assess, prioritize, and appropriately respond to multiple (and often competing) tasks, requests, and projects. You will work closely with a diverse team of passionate and creative thinkers dedicated to their craft and mentorship, with a purpose to create amazing IT experiences for all our people.
In addition to supporting our growing organization with staff operating globally, we are always in pursuit of new value-driven approaches and technologies. We will be interested in knowing what you are learning, what you are passionate about, and where your curiosity will take you next.
Our team takes on a variety of important responsibilities, and we’re excited to have you bring your positivity and enthusiasm to collaborate with us in tackling them!
Compensation: $70,000 - $80,000 CAD

What you’ll be doing:

• Administration and support of IT systems and applications for in-office and remote employees.
• Implementing and managing on-premises and cloud applications.
• Resolving escalated end user IT support requests and assisting the IT Support with tickets.
• Providing in-office support and infrastructure administration when required.
• Coordinating and collaborating with internal teams and external partners on IT projects.
• Creating and maintaining systems documentation for audits and training.
• Providing skill development and mentorship to the IT Support team.
• Working with Risk and Compliance and other teams on security and compliance initiatives as related to the employee IT environment.
• Contributing to and participating in the strategic planning process for ETS.
• Analyzing and tracking hardware and software licensing, support, and renewals.
• Administering, and monitoring the M365 platform, Entra ID, and on-premises Active Directory.
• Performing systems, security patching, and upgrades.