About the role

The Computer Systems Administrator helps maintain smooth operation of multi-user computer systems, including coordination with network administrators. Develops and monitors policies and standards for allocation related to the use of computing resources. Provides on-going operations and maintenance of Information Technology (IT) equipment and software, sets up administrator and service accounts, system performance tuning, update installations, and maintenance of system configuration/installation documentation. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. Interacts with users and evaluates vendor products.

Key Responsibilities:

• Participate in daily briefing with the end-user to provide status of the systems

• Perform on-site System Administration support to the end-user personnel and assist the end-user engineers with administering the system

• Perform System Administration tasks for routine, emergency, test and exercise events in accordance with Technical Manuals, Operating Instructions, and checklists.

• Perform user account maintenance to include the creation, management, and deletion of user and group accounts, profiles, and policies.

• Perform On-The-Job-Training (OJT) and one-on-one assistance on the systems

• Perform active monitoring of mission systems’ operational performance and link status to detect issues that may cause disruption of services

• Perform data collection (including application, system, and security logs) of any unexpected service disruption and upon request provide data to the end-user to support deficiency resolution and post event forensics.

• Perform error detection and fault correction of the systems

• Perform backups and archive of the systems in accordance with Technical Manuals, Operating Instructions, and checklists.

• Perform recovery and restoration of the systems in accordance with Technical Manuals, Operating Instructions, and checklists.

• Perform startup, reboots, and shutdown of the systems in accordance with Technical Manuals, Operating Instructions, and checklists.

• Record scheduled and unscheduled maintenance activities using the approved tracking system.

• Support remote site maintenance activities to include scheduled and corrective actions

• Perform troubleshooting and resolution of emergent system issues

• Perform technical assistance, guidance and on job training to end-user engineers in identifying system problems, analysis, system coding and test verification

• Perform technical assistance in documentation and management of system problem reports.

• Support similar OM&S activities for OPs and Lab environments

Required skills, qualifications and experience

• Bachelors degree (BS/BA) in IT, Information Security, Computer Science, Computer Systems Engineering or MIS related field.
• Ability to work well in a team environment
• Ability to prioritise tasks and manage own time to meet program needs
• Problem determination & resolution
• Good IT skills in a range of SW packages would be an advantage

Experience with the following:

• Red Hat Systems Administration
• Windows Systems Administration
• Virtualization Systems Administration
• VMware ESXi & vSphere
• Virtual Desktop Infrastructure (VDI)
• Storage (NAS, SAN or similar)

Desired Skills

• Microsoft Active Directory
• Windows Security permissions
• Knowledge of RedHat Linux and Unix Operating system
• Knowledge of Network Interfaces, Addressing, and naming services operation
• Knowledge of Computing and Networking Security Management Processes
• Knowledge of Red Hat Identity Management (IdM)
• VMware Horizon
• VMware vSAN
• Windows Server 2012 & 2016
• Windows 10 & 7 
• Application Servers JBoss, Tomcat