ABOUT US

We are fast-paced and our goal is to help individuals obtain meaningful work, be paid fairly, and have fun in the process!

POSITION SUMMARY

We are seeking a Systems Administrator who is not only skilled at keeping systems running smoothly but also motivated to guide and mentor other technology professionals. This role serves as a trusted escalation point for complex issues, working closely with Technical Support Analysts, internal customers, and vendors to maintain and improve our IT environment. In addition to hands-on server and desk-side responsibilities, this position is ideal for someone who enjoys sharing expertise, strengthening team capability, and helping shape best practices for system administration.

QUALIFICATIONS & COMPETENCIES

• Strong customer service orientation with a collaborative, mentoring mindset.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Demonstrated expertise in system administration fundamentals, PC/server hardware, and enterprise software.
• Strong organizational skills with the ability to manage multiple priorities while maintaining high standards of quality and timeliness.
• Ability to work independently while contributing to a supportive, team-oriented environment.
• Commitment to confidentiality, professionalism, and continuous learning.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 5+ years of experience in IT infrastructure and enterprise-wide system management.
• Microsoft certifications preferred.
• ITIL Foundations Certification required (or must be obtained within 6 months of hire).
  Must be able to pass a criminal background check as well as a drug test.
  Job Types: Full-time, Permanent
  Pay: $75,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• I confirm that I do not require sponsorship now, or ever in the future, to work legally in the United States. Please answer Yes or No.

Ability to Commute:

• Orlando, FL 32821 (Required)

Work Location: In perso

• Serve as the primary technical escalation for Technical Support Analysts, coaching them through troubleshooting processes and sharing knowledge to strengthen team performance.
• Contribute to the development of Help Desk procedures, knowledge base articles, and training resources that improve first-level resolution and professional growth for the team.
• Train staff and provide guidance on best practices for system and application use, security, and administration.