Systems Support Officer

Rivkin is an established Australian financial services and wealth management business with more than four decades of experience. Based in Sydney's Eastern Suburbs, Rivkin provides investment research, portfolio solutions, private wealth and SMSF services to a diverse range of clients.

As our business continues to evolve, technology plays an increasingly important role in supporting our people, systems and day-to-day operations.

We are now seeking an experienced and hands-on Systems Support Officer to join our team and take responsibility for providing reliable, responsive and practical IT support across the business.

About the Role

This is a hands-on ICT support position where you will work closely with employees across the business, resolving day-to-day technology issues and helping ensure our systems, devices and applications operate effectively.

You will be responsible for providing technical support across hardware, software, Microsoft 365, user access, network connectivity and business systems, while also assisting with IT security, equipment management and technology projects.

Key Responsibilities

• Provide technical support to office-based and remote employees, resolving hardware, software, network and user-access issues.
• Set up and maintain computers, user accounts, Microsoft 365, applications and IT equipment.
• Manage user accounts, permissions, password resets and multi-factor authentication.
• Troubleshoot Wi-Fi, internet, VPN and general network connectivity issues.
• Install, configure and maintain laptops, desktops, monitors, printers, phones and other IT equipment.
• Maintain IT equipment, software licences and device inventories.
• Support cybersecurity, antivirus, Microsoft Defender and device security requirements.
• Liaise with managed service providers, software vendors and telecommunications providers to resolve technical issues.
• Provide support for internal systems, websites and online platforms, including basic WordPress and website troubleshooting.
• Maintain accurate records of IT assets, support requests and system changes.
• Provide guidance and training to employees on IT systems and software.
• Assist with the implementation of new software, systems and internal IT processes.
• Escalate complex technical issues where required and ensure IT requests are resolved efficiently with minimal disruption to business operations.

About You

To be successful in this role, you will have:

• At least 2 years' experience in IT support, systems support, help desk or a similar ICT role.
• Relevant qualification in Information Technology, Computer Systems, Networking, or a related discipline.
• Demonstrated experience supporting hardware, software, Microsoft 365, user accounts and network connectivity.
• Experience with Windows, Microsoft 365, user permissions, password management and multi-factor authentication.
• Experience configuring and maintaining computers, peripherals, mobile devices and other IT equipment.
• A good understanding of IT security, endpoint protection and Microsoft Defender.
• Experience working with external IT providers, software vendors or telecommunications providers.
• Strong troubleshooting, problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Excellent organisational skills and the ability to manage competing priorities.
• A proactive, practical and solutions-focused approach.
• The ability to work independently while also working effectively with internal teams and external service providers.

Why Join Rivkin?

This is an opportunity to join an established business in a hands-on IT Officer role where you will have the opportunity to work across a diverse range of IT systems, support employees across the business, and contribute to the ongoing improvement of Rivkin's technology environment.

If you are a technically capable, proactive and service-oriented IT professional looking for a role where you can make a meaningful contribution, we would like to hear from you.

Apply now with your resume and a brief cover letter outlining your relevant IT support experience.

Location: Rushcutters Bay, NSW

Annual salary: $75,000 - $85,000 base + superannuation

Work Type: Full time, permanent

Pay: $75,000.00 – $85,000.00 per year

Work Location: In personGroupSupport are a well established General IT and Managed Service Provider delivering a broad range of services to a diverse portfolio of clients. Offerings include enterprise grade ICT infrastructure, advanced network design and engineering, cybersecurity solutions, automation & AI integrations and systems management.

With several new opportunities and an ever-expanding client base, we seek the services of at least 1 experienced technician to complement its existing customer facing team.

What we’re offering

- Always interesting work across a broad range of customers

- An opportunity to expand on your skill sets and help others achieve the same

- Stable and permanent employment within a close knit team environment

- Leadership development is also available to the suitable candidate.

This role will suit an experienced ICT professional with solid communication and technical skills, who is ready to broaden and mature their abilities and skills.

Position Overview

This is primarily an engineering role involving design, deployment, optimisation and maintenance of complex network and systems infrastructure across multiple clients within a close-knit highly functional team environment.

The position requires advanced technical expertise, professional judgement, experience and responsibility for end-to-end infrastructure solutions; including troubleshooting of complex and non-routine issues.

The role also involves supporting and mentoring support and helpdesk technicians, assisting with project management, documentation and communication: working with the sales and administration teams to cost solutions.

Being part of the customer facing team, the role will include some involvement in routine tasks, end-user support, helpdesk services and administration.

Key Duties and Responsibilities

The successful applicant will be responsible for, but not limited to:

- Stable and permanent employment within a close knit team environment

- Designing, implementing, and maintaining enterprise-level network infrastructure, including LAN, WAN, VPN, SDWAN and secure remote access solutions

- Collaborating, communicating and assisting with internal team members and external parties as required.

- Configuring, managing, and optimising network and security devices such as routers, switches, firewalls, and intrusion prevention systems (both software and hardware)

- Analysing network and systems performance, implementing improvements to ensure availability, scalability, and security while maintaining uptime for client systems.

- Diagnosing and resolving complex network and systems faults across complex, multi-site, hybrid, and cloud-based environments as needed

- Designing, deploying, and supporting cloud infrastructure solutions, including Amazon Web Services (AWS), Microsoft Azure

- Implementing and maintaining cybersecurity controls in accordance with recognised industry frameworks and best practices

- Producing and maintaining detailed technical documentation, system architecture designs, and network diagrams

- Liaising with clients, vendors, and internal stakeholders regarding infrastructure projects, upgrades, and technical solutions

- Contributing to infrastructure standards, technical processes, mentoring of peers and continuous improvement initiatives

Selection Criteria – Minimum Requirements

Applicants must meet the following criteria:

- A Diploma, Batchelor’s Degree or higher qualification in a relevant course such as Information Technology, Computer Science, or overseas' equivalent.

- A minimum of one (1) years' relevant post-qualification experience performing network and systems engineering duties at a professional level

- Competent English (IELTS 6.0 and above, or equivalent)

- Demonstrated professional experience in:

o Enterprise networking, including routing, switching, and firewall technologies

o Multi-site and/or client-facing infrastructure environments

o Cloud platforms, specifically AWS and/or Microsoft Azure

o Virtualisation technologies, such as VMware, Hyper-V, or equivalent

- Strong analytical, troubleshooting, and problem-solving skills applied to complex, non-routine technical issues

- Proven ability to work independently and exercise technical judgment with minimal supervision

- Well-developed written and verbal communication skills, including the ability to produce technical documentation

- Good Time management and effective organisation skills

Desirable Experience and Qualifications

- Industry-recognised certifications (e.g. CCNA, CCNP, AWS, Microsoft Azure)

- Prior experience working within a Managed Services Provider (MSP) environment

- Experience with other platforms and languages (eg: Linux, Mac, Python, Java)

- Knowledge of troubleshooting strategies and preventative maintenance work practices

- Experience with major vendor offerings for firewall, backup, cloud and security management equipment

Employment Conditions

- Permanent, full-time position based in Perth, Western Australia

- Salary range reflects current market rates commensurate with skills and experience

- Standard business hours, with reasonable additional hours as required to meet project and operational needs

Application Process

All applications will be assessed strictly against the stated selection criteria.

Only applicants who meet the minimum requirements will be considered for the role.

When applying be sure to include a covering letter that includes an indication of your preferred future direction in the industry.

Additional Information

This position - ICT Customer Support Officer ANZSCO 313112 - has been advertised in accordance with Australian Labour Market Testing (LMT) requirements.

The employer is committed to fair, transparent, and merit-based recruitment practices.

The employer follows Australian National Employment Standards, established under the Fair Work Act 2009

The company reserves the right to appoint a candidate during the advertising period and will contact referees prior to any job offer.

Pay: $75,000.00 – $95,000.00 per year

Work Location: In personmCare Digital Pty Ltd (ABN: 32161052571) is a 100% Australian-owned tech company focused on developing cutting-edge wearable and IoT solutions tailored to the needs of the Aged Care, Disability Support, and Personal Safety industries. Our advanced assistive technology enables carers, healthcare providers, government bodies, and monitoring services to remotely oversee and support individuals in real-time, ensuring safety and well-being through our integrated software platform and devices."

Key Responsibilities:

Full-time

The System Administrator is responsible for ensuring that mCare’s Wearable and Information Systems are operational and optimised to support organisational goals. The role involves configuring and maintaining devices, applications, systems, infrastructure and connectivity for customers, service providers and stakeholders with ongoing support of these digital solutions. With a strong focus on wearable technology and virtual care infrastructure systems, the System Administrator contributes to both the technical and operational excellence of the company, supporting the ongoing improvement of user experience, compliance, and service delivery across all service pillars and industries.

• Plan, install, configure, maintain and support IT and Wearable operating systems, servers, hardware, devices, software and databases to ensure optimal system performance and reliability.
• Monitor and maintain server and device infrastructure, network performance and communication & connectivity systems, identifying and resolving technical issues as required.
• Design, maintain and optimise database architecture, data structures, tables, data dictionaries and naming conventions to ensure data accuracy, consistency and completeness.
• Configure, maintain and provide technical support for enterprise grade wearable devices and other IoT devices
• Implement and maintain technical documentation, guidelines, system policies and operational procedures to support the effective administration of IT systems.
• Establish and maintain backup, recovery and disaster recovery procedures to protect critical systems and data and support business continuity.
• Implement and monitor system security and integrity controls, including access controls, security applications and other measures designed to protect IT infrastructure and data.
• Diagnose, troubleshoot and resolve server-related hardware and software faults across workstations, servers and communication infrastructure.
• Liaise with security vendors, suppliers, service providers and external IT resources to coordinate technical support, security solutions and service delivery.
• Assess existing IT infrastructure and identify current and future network and server requirements.
• Test, diagnose and deploy firmware, software (such as those using Android OS, Android Wear, Tizen) to existing wearable & IoT devices and future products rolled out by mCare Digital
• Enhancing CRM and IoT provisioning platforms such as ConnectiveCare in collaboration with developers and users.

Skills and Qualifications:

• Bachelor’s degree or higher qualification in information technology, Information Systems, Computer Science, or a related discipline
• Minimum 1 year of full-time relevant industry experience (or equivalent part-time experience)
• Experience in maintaining wearable device firmware, software provisioning platforms and IT infrastructure
• In-depth knowledge of System Administration and Maintenance, including ability to install, configure, maintain and troubleshoot operating systems, servers, wearable OS and associated software
• Proficiency with IT Infrastructure and Server Management
• Knowledge and experience maintaining CRM or IoT provisioning systems like ConnectiveCare or similar
• Strong understanding of system security measures, access controls and security protocols to protect IT infrastructure and data
• Good communication and interpersonal skills
• Salary Range: $75,000 - $85,000 plus super

Pay: $75,000.00 – $85,000.00 per year

• Work Location: In person