JOB PURPOSE

Primary responsibility is to support MPW’s HelpDesk advanced Internet and video customer issues, including setup and configuration of all Commercial edge equipment, and administration and maintenance of infrastructure resources. Assist System Administrator II and Sr. Network Engineer as necessary. Responsible for the integrity of the network and overall network security.

SPECIFIC RESPONSIBILITIES

• Handle escalated calls from Help Desk, providing support as needed pertaining to resolving customer issues pertaining to Internet, IPTV, voice service (VoIP), email, DNS, DHCP and other related issues.
• Primary support for Residential and Business Class services
• Perform routine maintenance on the Internet, IPTV, voice services (VoIP), LTE, and MachLink email distribution systems.
• In conjunction with the NOC Technician, maintain NOC equipment, networks, and systems.
• Assist with the installation and configuration of new or upgraded systems for Business Class accounts based on the specifications provided and services requested.
• Upgrade system firmware and/or equipment as neede
• Monitor deployed equipment and systems.
• Assist with support for Enterprise level services
• Assist with maintenance on the Internet, voice services (VoIP), Metro Ethernet, and distribution systems.
• In conjunction with the NOC Technician, maintain NOC equipment, networks, and systems.
• Assist with the installation and configuration of new or upgraded systems for enterprise accounts based on the specifications provided and services requested.
• Upgrade system firmware and/or equipment as directe
• Monitor deployed equipment and systems.
• Assist with performing infrastructure administration, including:
• Ensure appropriate maintenance is completed on systems, including management, troubleshooting, event alarm monitoring, etc.
• Assist with installation of new network and system technologies.
• Monitor and maintain baseline operational levels for all network and server systems.
• Assist in the support of Communications security programs.
• Maintain network security assets such as mail filter and IDS/IPS devices.
• Provide assistance in vulnerability assessments.
• Identify potential improvements in the security environment such as user awareness and training.

OTHER RESPONSIBILITIES

• Act as backup for the Systems Administrator II as needed.
• Assist with corporate telephony services as needed.
• Other duties as assigned.