We are seeking a responsible and detail-oriented ICT Systems Administrator to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.

Key Responsibilities:

• Maintain company computers, servers, networks, internet connections, printers, and communication systems.
• Support fleet management, GPS tracking, transport management, warehouse, and logistics software.
• Set up and manage user accounts, email accounts, passwords, access permissions, and security settings.
• Provide technical support to drivers, dispatchers, warehouse staff, and office employees.
• Troubleshoot hardware, software, network, mobile device, tablet, scanner, and printer issues.
• Monitor system performance and respond to system outages or technical problems.
• Perform regular system backups, software updates, antivirus checks, and security maintenance.
• Maintain tablets, mobile phones, GPS devices, and communication equipment used in trucks and depots.
• Set up IT equipment and system access for new employees.
• Remove system access and recover company equipment when employees leave.
• Maintain records of IT equipment, software licenses, warranties, and user access.
• Coordinate with software vendors, internet providers, telecommunications companies, and external IT support.
• Protect company, customer, driver, vehicle, and delivery information from unauthorized access or loss.
• Assist with IT requirements for new depots, offices, vehicles, or warehouse locations.
• Prepare and maintain basic IT procedures, system records, and support documentation.
• Follow company safety, privacy, cybersecurity, and operational policies.

Requirements:

• Certificate IV or higher in Information Technology or related field.
• 3+ year of experience in an ICT support or helpdesk environment preferred.
• Strong troubleshooting skills and ability to work through problems methodically.
• Knowledge of Windows OS, Microsoft 365, and basic networking concepts.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• A valid driver license may be required for travel between depots or company locations.