JOB SUMMARY

This position requires communicating with clients and following appropriate processes and procedures to resolve the client’s technical issues. This position will work with management, project engineers and support engineers to achieve client satisfaction with our service.

REQUIRED SKILLS

· High knowledge level in one or more disciplines of Servers, Active Directory, Microsoft 365, Azure AD
· Must be able to diagnose and troubleshoot LAN and WAN connectivity issues
· Must be able to quickly diagnose and resolve issues with client’s wireless technologies
· Must have and continually exhibit excellent client service and communication skills
· Must have and continually exhibit excellent documentation and data entry skills
· Must continually exhibit a willingness to learn and grow by pursuing opportunities to keep skills up-to-date
· Advanced knowledge of Microsoft server operating systems, workstation operating systems and desktops applications
· Advanced knowledge in server configuration and maintenance

EXPERIENCE AND EDUCATION REQUIREMENTS

· A minimum of 5 years of experience in technical support services
· A minimum of 2 years managing an Active Directory environment
· Knowledge in firewall , network configuration and network maintenance
· Knowledge of layer 2/3 switches, wireless access points, network design, and security best practices.
· Certification in Azure, O365 Suite, Network+, CCNA, or equivalent other Vendor certifications with preference given to Extreme or Aruba products a plus
· Experience hardening existing environments or working in Linux/Windows Mixed environments a plus

WORK ENVIRONMENT

· Must be able to lift up to 75 pounds on a regular basis
· Prolonged periods of sitting and working on a computer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
PCS has been serving Knoxville and surrounding areas since 1996, providing an array of IT products and services such as networking, interactive technologies, security, and flat rate IT to businesses and schools across the state. At PCS we value our employees and we are always looking for talented new people to join our team!