OVERVIEW

The Systems Administrator will report to the Manager of Technology at Predator Ridge. The role will assist in maintaining, upgrading, and managing the organization’s hardware, software, and network infrastructure. A major focus of this role will be to ensure the efficient and reliable operation of all information technology systems and most importantly, provide technical support to end-users.

SKILLS

• Must have completed a bachelor’s degree or college diploma in computer science or a related field.
• Minimum 2 years of technical experience in an IT help desk or similar role is preferred.
• Knowledge of Windows operating systems, Microsoft Office Suite (MS 365), and other common software applications.
• Foundational knowledge of MS SharePoint online is desirable.
• Familiarity with virtualization technologies such as VMware.
• Basic experience with network infrastructure, including switches, routers, and firewalls.
• Strong troubleshooting skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Provide evening and weekend support when required
• Willingness to learn new technologies and stay up to date with industry trends

PREFERRED QUALIFICATIONS

• Industry certifications such as CompTIA A+, Network+, and/or Security+
• Experience with remote support tools
• Familiarity with cloud-based services, virtualization, and mobile devices.

• Provide technical assistance and support to end-users by troubleshooting software and hardware problems, configuring systems and applications, and resolving network issues.
• Document all support requests and resolutions in the help desk ticketing system.
• Respond to support requests in a timely and professional manner. Communicate technical information to non-technical users in a clear and concise manner.
• Identify and escalate complex issues to higher-level support staff when necessary.
• Maintain an inventory of hardware and software assets. Install and configure hardware and software for end-users.
• Perform routine maintenance and upgrades on hardware and software.
• Keep up to date with the latest technology developments and trends.