Job Description:
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
Job Summary:
We are seeking a System Administrator for a full time remote role. The System Administration Support team provides technical support to employees and keeps our core corporate services running. You will handle employee tickets, identity and access, endpoint management, and server and application support. You should be comfortable meeting and exceeding SLAs and communicating clearly with users. This role includes a fair rotating on-call schedule for priority incidents.

Essential Job Functions:

• Work the helpdesk queue during your shift, keep users updated, and hit response and resolution targets
• Administer Azure AD and on prem AD, Group Policy, DNS and DHCP, and Microsoft 365 including Exchange, Teams, and SharePoint
• Set up and support Windows and macOS laptops, enroll and manage Macs with Kandji and Apple Business Manager, partner with the depot on swaps and new hire kits
• Fix sign in and access issues for common SaaS tools like Jira and Confluence, GitHub, Netsuite, Box, VPN, and simple IIS or SQL items
• Handle secure credentials and LastPass Enterprise requests, follow HIPAA and SOC 2 practices, help gather audit evidence when needed
• Write and update runbooks and knowledge base articles, reduce repeat issues with simple automation using PowerShell or Bash
• Join incident calls when needed, take part in the on call rotation, and help with post incident clean up

Specific Skills/ Attributes:

• Strong customer focus with clear verbal and written communication
• Organized, able to juggle tasks in a fast environment with minimal supervision
• Team player who works well with colleagues at all levels, including executives
• High ownership from start to finish, reliable follow through, and bias to action
• Creative problem solver who uses data, documentation, and simple automation to prevent repeat issues
• Respect for security and privacy, including handling PHI in line with policy and HIPAA

Qualifications:

• High school diploma required. Degree preferred or equivalent experience and certifications
• 5+ years of IT or system administration experience, including 3+ years in a customer facing support role
• Hands on with Windows 10 and 11, macOS, iOS and Android, and modern browsers (Edge, Chrome, Safari, Firefox)
• Administration experience with Azure AD and Active Directory, Group Policy, DNS, DHCP, Microsoft 365/Outlook
• Working knowledge of Windows Server 2016 or newer, IIS, SQL Server, and basic networking and VPN
• Experience with ticketing systems and asset management
• Preferred- PowerShell or Bash for automation, Intune or Jamf or Kandji, Apple Business Manager, backup tools such as Veeam or Backup Exec, monitoring such as PRTG, SSO standards such as SAML or OIDC

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law

Please refer the Job description for details