OVERVIEW

In this role, you will be responsible for supporting local and remote staff across the nation by resolving technology issues at tier 2 or 3 levels. Be an active partner to manage a business relationship with clients. Provide a high level of quality service on a wide variety of hardware and software systems. Provides support to junior technology staff of River Run Computers.

QUALIFICATIONS

• Knowledge of fault-tolerance schemes and disaster recovery is preferred.
• Windows Desktop Administration
• Windows Server Administration
• Mastery of Basic TCP/IP Skills
• Foundational Understanding of DNS
• Foundational Understanding of Routing
• Foundational Understanding of Firewalls
• Proficiency With Backup, Patch Management, and AntiThreat Technologies
• Active Directory User and Object Management
• Microsoft Exchange MailboxClient Management
• Messaging Systems Spam Management
• Foundational Understanding of Wireless Technologies
• Foundational Understanding of Messaging Systems
• Foundational Understanding of Virtual Technologies
• Foundational Understanding of Remote Access Technologies

EDUCATION

Associate’s degree (A. A.) or better from an accredited college or technical school or three years+ of related experience in a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.

• Engage in and oversee the monitoring, analysis, and management of server and workstation health, including review of System logs, Disk Space Utilization, Processor and Memory Utilization, as well as Patch, Backup, and AntiThreat measures.
• Engage in setup, analysis, and troubleshooting tasks related to basic and intermediate Information Technology hardware and software, including installation or replacement of hardware components, cabling, peripherals, drivers, software, customization of system settings, and resolution of end user issues. This will involve the lifting, handling, and transport of equipment, as necessary.
• Engage in basic and intermediate network protocol configuration and analysis, including identification and diagnosis of network connectivity, name resolution issues, and basic routing issues, as well as set up of mission critical devices to participate on the client network.
• Engage in and oversee basic and intermediate network administration tasks, such as the creation, modification, and maintenance of user accounts, mailboxes, printers, group policy, network security, etc.
• Oversee the management and administration of RMIT client networks as designated.
• Assist the Support Desk as needed in the handling and resolution of escalated issues.
• Participate as auxiliary Support Desk staff as necessary, assisting users in resolving problems through discussion and diagnosis.
• Identify and refer more complex issues to a higher level, ensuring appropriate knowledge transfer and smooth transition.
• Engage in setup, analysis, and repair of server and infrastructure devices under the direct guidance and supervision of a Systems Engineer of any rank.
• Assist and participate in the configuration and deployment of complex network projects under the direct guidance and supervision of a Systems Engineer of any rank.
• Engage in regular, active, and effective communication with clients as well as staff members.