Key Responsibilities:

• Manage and support the administration and maintenance of IT infrastructure, including performing regular health checks, patching, basic upgrades, and routine maintenance tasks.
• Respond to and troubleshoot technical issues raised to the Level 3 service queue, ensuring operational stability while escalating more complex issues to senior staff when necessary.
• Participate in and support continuous improvement efforts to maintain stable, scalable, and secure IT systems.
• Learn and assist with backups, disaster recovery processes, and performance monitoring tasks as part of building a solid foundational knowledge of system administration.
• Maintain comprehensive documentation of IT systems, configurations, processes, and resolutions to promote operational continuity and team knowledge sharing.
• Provide on call technical support when required.

Key Requirements:

• Exposure to some of the following: VMware, Windows Server, Citrix, M365, FortiGate, Aruba, Active Directory, DNS, and DHCP.
• Demonstrated ability to learn and adapt quickly to complex environments.
• Exposure to system administration tasks such as configuration and routine troubleshooting, with eagerness to further develop technical expertise.
• Strong problem-solving and communication skills to contribute effectively to team collaboration and project efforts.
• Understanding of IT operational requirements for production environments, including the importance of service continuity, disaster recovery, and proactive monitoring.

Key Benefits:

• Stable environment with a strong team culture and high tenure.
• Gain hands-on exposure to system design, deployments, and infrastructure projects, gradually increasing involvement in project-oriented tasks.
• Career growth opportunities within an expanding organization.
• Collaborative culture where you can be involved in decision making.
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