Key responsibilities will include:

• Providing responsive L1/L2 technical support to end users across the Melbourne office
• Managing and prioritising incoming tickets based on urgency and business impact
• Troubleshooting hardware, software, access, application and connectivity issues
• Acting as a key on-the-ground IT contact for local employees
• Supporting Windows environments, Active Directory and user administration
• Managing user access, permissions, MFA and identity-related issues
• Working across AWS and Azure cloud environments
• Assisting with endpoint management, patching and general systems administration

About You You’ll ideally bring:

• Around 3–5 years' experience across IT support, systems administration or infrastructure support
• Strong hands-on end-user support experience – this is essential
• Solid L1/L2 troubleshooting skills and confidence dealing directly with users
• Experience working within an ITSM/ticketing environment and managing competing priorities
• Exposure to AWS and/or Azure
• Experience with Okta, identity management, SSO or MFA
• Good knowledge of Active Directory, Microsoft environments and endpoint support
• Strong communication skills and the ability to work with both technical and non-technical users