STARK is seeking an experienced Microsoft Windows Systems Administrator/Help desk support person. This role will support our corporate end-users in troubleshooting and solving IT issues on-site and remote. With a hands-on attitude, you have a natural enthusiasm for helping others and contributing to the enhanced productivity of our dynamic workforce in a multi-office environment. The ideal candidate should be well-versed in Microsoft products and services in general, interested in integrations betweenWindows and other operating environments and attentive to details. This role requires attention to detail, excellent organization skills and a self-motivated, team player. You will be responsible for an optimal end-user experience and ensure that the environment remains optimal and secure. Additionally, you will monitor, review, and resolve tickets.

JOB REQUIREMENTS:

• 3-5 years of experience working in an IT support capacity.
• 3-5 years’ experience with SonicWALL, Ubiquiti, Datto
• 3-5 years of experience with operating systems, Windows server 2019 and up, Windows 10 and up.
• Working knowledge of several areas including Azure, Microsoft Active Directory, Office 365, Share Point, Windows Administration, Defender, Intune, Purview, exchange.
• Basic understanding with networking protocols - DNS, WINS, DHCP, VPN, TCP/IP.
• Working knowledge of virtualization, VMWare, or equivalent
• Strong verbal, written and interpersonal communication skills.
• Possesses outstanding analytical, organizational, and problem-solving skills with a flexible approach.
• Ability to work independently as well as cooperatively in a team-oriented environment.
• Ability to work closely with users and other IT professionals to identify, analyze and resolve system problems.
• Ability to successfully interact with other IT professionals and end-users.
• Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.

ABOUT US:

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.

• Provide technical support and assistance to end-users via helpdesk, including troubleshooting hardware and software issues.
• Proficiency in Microsoft Intune for mobile device management and application deployment.
• Experience with Microsoft Purview for data governance and compliance.
• Knowledge of Microsoft Sentinel for security information and event management (SIEM).
• Familiarity with Microsoft Defender for endpoint protection and threat detection.
• Strong understanding of network protocols, firewalls, and security best practices.
• Excellent problem-solving skills and ability to work under pressure.
• Effective communication skills and ability to collaborate with team members.
• Assist the telecommunication technician when needed and provide backup duties as required.
• Place vendor service calls when necessary to resolve hardware or software failures.
• Great communication skills, in-person and virtually. Be able to communicate to non-technical and executive level employees.
• Good organization skills, be able to prioritize issues.
• Perform on and off boarding sessions for new employees.
• At times lead the efforts to provide support with new network and security deployment on-site or remote.
• Respond to end-user support technology requests via email and Jira ticketing systems.
• Be a positive contributor to company culture.
• Perform other tasks and duties as assigned.