Systems Administrator at Strategic Communications

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server, Linux, AWS, Microsoft Azure, PowerShell, Python, Bash, LAN/WAN, Firewalls, O365, VMWare, Hyper-V, Active Directory, Entra ID, Cisco UCM, Disaster Recovery

Industry

IT Services and IT Consulting

Description

Position Title: System Administrator Location: Louisville, KY Join Us: Our mission is to make an impact within communities by providing the knowledge, resources and innovative solutions delivered through an alliance of Information Technology Integrators, Independent Software Vendors, and Cloud Providers with a common vision in resolving critical challenges directly impacting citizens. Position Overview: The System Administrator is responsible for the overall upkeep, configuration, and reliable operation of our organization's computer systems and networks. This role is critical for ensuring high availability, security, and minimal downtime. Core Responsibilities * Infrastructure Management: Install, configure, and maintain servers (Windows, Linux), hardware, and application software. * User Administration: Manage user accounts, credentials, and permissions, often using Active Directory and Entra ID. * User Support: Acts as an escalation point for helpdesk for all IT related issues. Assumes full responsibility and owns tickets that helpdesk escalates. * Helpdesk Support: Act as a backup for helpdesk tickets when needed to help maintain the ticket queue. * Security & Compliance: Manage, implement, and configure firewalls, routers, switches, endpoint security, and security protocols while ensuring systems comply with regulations like CMMC, ISO, and NIST. * System Performance Monitoring: Regularly monitor system health, identify bottlenecks, and perform tuning to optimize efficiency. * Backup & Disaster Recovery: Develop and test backup and recovery plans to protect data integrity and ensure business continuity during failures. * Troubleshooting: Diagnose and resolve complex hardware, software, and network issues reported by users or monitoring systems. * Documentation: Maintain comprehensive records of system configurations, procedures, and changes. * System Maintenance Windows: Will be required to work in after-hour maintenance windows including weekends and evenings as needed. * Certifications: Will be required to pass vendor certification exams as needed to gain or maintain vendor relations. * Continued Education: Strive to develop new technical skills, competencies and communication skills. * Compliance: Execute all company processes, policies, and procedures while meeting required SLAs. Technical Proficiencies * Operating Systems: Deep knowledge of Windows Server and familiarity with Linux * Cloud Computing: Deep knowledge with AWS and Microsoft Azure. * Scripting & Automation: Proficiency in languages such as PowerShell, Python, or Bash to automate repetitive tasks. * Networking: Deep knowledge of LAN/WAN, routing, switching, and firewalls. * Software: Deep knowledge of all standard business software including O365 features and licensing. * Virtualization: Working knowledge of VMWare and Hyper-V. * Email Security: Familiarity with SPF, DKIM, and DMARC. * Backups: Working knowledge of different types of backups. * IP Phone Support: Working knowledge of Cisco UCM, Unity and Expressway. Preferred Soft Skills * Attitude: Bringing a positive can-do attitude to all situations to work towards a resolution. * Autonomous: Self-driven mindset that completes projects with urgency and assumes ownership of projects. * Teamwork: Optimistically collaborating with junior and senior staff to come up with the best solution for any problem. * Problem-Solving: Ability to think critically to resolve small and large issues including the ability to think under pressure during system outages. * Communication: Translating complex technical issues for non-technical staff. * Organization: Managing multiple projects and competing deadlines. Experience, Education, and Certifications * Experience: 5+ years total experience in IT with 2 years minimum in system administration. * Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required. * Certifications: Manufacturer certifications preferred: AWS, Cisco, Dell-EMC, Microsoft, VMWare, Veeam, CISSP, Dynatrace, Palo Alto * ISO 9001:2015 internal training to be completed within ninety (90) days of hire. Physical Requirements: Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available. Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard. Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays Other Benefits: Dog-friendly corporate office, wellness incentives, referral bonuses Screening Requirements: Background Check, Drug Testing

Responsibilities

The System Administrator is responsible for the configuration, maintenance, and reliable operation of the organization's computer systems and networks. This role also involves providing technical support, managing security protocols, and ensuring system performance through monitoring and troubleshooting.